Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,994 pārskati

Miss Tanya Dimmock

Verificēja Feefo

5 years ago

Ko Miss Tanya Dimmock teica par ExoticDirect:

Very easy and quick to fill in form and good price.

Alec

ExoticDirect

5 years ago

Hi Tanya, Thank you for giving us this positive review. It's great to know that our form made everything easy and also that you were happy with the price. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Team

Heidi B

Verificēja Feefo

Surrey

5 years ago

Ko Heidi B teica par ExoticDirect:

Delightful to deal with and competitive products. Wholeheartedly recommend.

Both Louise and Alex were absolutely lovely to deal with. They are friendly, professional and knowledgeable. They are clearly passionate about customer service. It was a pleasure interacting with...

Lasīt vairāk

Alec

ExoticDirect

5 years ago

Hello Heidi, Thank you for giving us this positive review and also for taking the time to add such nice comments about your recent experience with us - we'll make sure to let both Louise and Alex know that you enjoyed dealing with them. It's great to read that you approve of our pet insurance products, like our version of customer service and also that you feel able to recommend us to others. Should you ever have any questions about your cover, or we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

ITS JUST BRILLIANT

You made it comfortable for me and there where no long difficult words or questions to answer.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that our team made you feel comfortable and that the process of setting up the new pet insurance cover you wanted was not overly complicated. If you ever have any questions about your new policy, or if we can help in any other way, please do not hesitate to contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Mitchell Robertson

Verificēja Feefo

5 years ago

Ko Mr Mitchell Robertson teica par ExoticDirect:

Excellent and great value for money.

Alec

ExoticDirect

5 years ago

Hi Mitchell, Thank you for giving us this positive review. It's great to know that you're happy with the pet insurance product we provide and also that you consider it to be great value for money. If you ever have any questions about your policy, or if we can help in any other way, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Very helpful team and they paid up when I made a claim without making a fuss or taking longer than needed

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add your comments. It's good to know that when you needed to make a claim, there process was completed quickly and that our team were all helpful. If we can be of any further assistance in the future, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Honest.

Renewal automatically done by direct debit. Fast and efficient. No problems.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know that you're happy with the way we do things and also that your latest renewal has been trouble free. Should you ever have any questions about your policy, please do get back in touch and we'll be very happy to assist you in any way we can. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Slow to reply but service is good

No problems at this time

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and letting us know you are happy with the service. We are very sorry if there has been any delay in replying to you previously. We've taken your feedback on board and sincerely hope that next time you contact us, the response times will be much shorter. Best regards, The Exotic Direct Pet Insurance Team

Miss Ellen Partridge

Verificēja Feefo

5 years ago

Ko Miss Ellen Partridge teica par ExoticDirect:

Friendly helpful service

Great service , very nice and helpful on the phone. All got sorted quickly and easily.

Alec

ExoticDirect

5 years ago

Hi Ellen, Thank you for giving us this positive review and for adding such nice comments. It's great to know that when you contacted us everything was sorted out quickly and also that you were happy with the friendly, helpful service our team were able to provide you with. If you ever have any questions about your policy, or need our help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Team

Mrs. Dolan

Verificēja Feefo

, LONDON

5 years ago

Ko Mrs. Dolan teica par ExoticDirect:

Quick and easy to renew online and friendly staff

Simple and quick to renew on phone

Alec

ExoticDirect

5 years ago

Hi Sandra, Thank you for giving us this positive review and also for adding your comments. It's great to know that you're happy with your latest renewal and that our staff have all been friendly. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Claims process isn't great

Just disappointed. Felt really uncertain and had to follow up a few times. I don't like feeling like that. Not worth getting £30 back on a vet visit.

Hayley

ExoticDirect

5 years ago

Hi there, We are sorry to hear that you felt uncertain on the claims process, it is our aim to make the process as easy as possible for our customers. If you would like to discuss this in further detail please do give us a call on 0345 982 5505. We welcome any feedback. Kind Regards, The Exotic Direct Claims team.