Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,994 pārskati

Mrs Catriona Davies

Verificēja Feefo

5 years ago

Ko Mrs Catriona Davies teica par ExoticDirect:

The customer services team were really helpful and my query was quickly resolved. I feel confident that any claims for my pets will be dealt with promptly in the future.

Imane

ExoticDirect

5 years ago

Hello Catriona,Thank you for rating us 5*s!We are very pleased to hear that you find our customer service team helpful.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Miss Jenny Bird

Verificēja Feefo

5 years ago

Ko Miss Jenny Bird teica par ExoticDirect:

Absolutely brilliant

It's is a excellent place to insure your pets

Imane

ExoticDirect

5 years ago

Hello Jenny,Thank you for rating us 5*s!We are happy to hear that you are satisfied with our service.Kind regardsThe Exotic Direct Team

Mr Robert Sterry

Verificēja Feefo

Kent

5 years ago

Ko Mr Robert Sterry teica par ExoticDirect:

Nice to deal with

So easy and pleasant to renew over the phone. Instant answer when dialled. All done efficiently without and problems.

Imane

ExoticDirect

5 years ago

Hello Robert,Thank you for rating us 5*s!We are very pleased to hear that you got your answer instantly and that you are satisfied with our service.Kind regardsThe Exotic Direct Team

Uzticams klients

Verificēja Feefo

5 years ago

Easy & Simple, Great Value

Easy & simple online process, great value, fast response.

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very happy to hear that you find our process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.While at the same time offering the best value we can.Kind regardsThe Exotic Direct Team

Mr Philip Cornelius

Verificēja Feefo

GUILDFORD

5 years ago

Ko Mr Philip Cornelius teica par ExoticDirect:

Really good, tbh I like what I reciave

Imane

ExoticDirect

5 years ago

Hello Philip,Thank you for rating us 4*s!We are pleased to hear that you are satisfied with our service.Kind regardsThe Exotic Direct Team

Mrs Susan Comer

Verificēja Feefo

5 years ago

Ko Mrs Susan Comer teica par ExoticDirect:

Compassionate when discussing my feelings for my dead parrotJake

They listened, and advised.

Imane

ExoticDirect

5 years ago

Hello Susan,Thank you for rating us 5*s!We are very sorry for the loss of Jack .We are proud to say that we do care about our customers and their feelings.Kind regardsThe Exotic Direct Team

Mrs Audrey George

Verificēja Feefo

5 years ago

Ko Mrs Audrey George teica par ExoticDirect:

Price and good customer service

Imane

ExoticDirect

5 years ago

Hello Audrey,Thank you for rating us 5*s!We are very pleased to hear that you find our customer service satisfactory.We always try to offer the fairest prices possible.Kind regardsThe Exotic Direct Team

Miss Elyse Dyson

Verificēja Feefo

5 years ago

Ko Miss Elyse Dyson teica par ExoticDirect:

Very Helpful

Called to go over policy as first time having insurance for my rats, answered within 2 minutes. Very helpful over the phone and went over everything needed!

Imane

ExoticDirect

5 years ago

Hello Elyse,Thank you for rating us 5*s!We are very happy that you were able to get the help you needed swiftly.Kind regardsThe Exotic Direct Team

Uzticams klients

Verificēja Feefo

5 years ago

Below average service.

Fab people.

Mrs Anita Lamb

Verificēja Feefo

5 years ago

Ko Mrs Anita Lamb teica par ExoticDirect:

Very professional.

I've been using exotic direct for 10 years now.Had to claim once,and everything was completed easily.

Gabriella

ExoticDirect

5 years ago

Hi Anita, Thank you so much for the lovely review and for being a loyal customer, its great to see you are happy with our claim process. Have a good day, The claims team.