Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,994 pārskati

Mrs Anna Wombell

Verificēja Feefo

4 years ago

Ko Mrs Anna Wombell teica par ExoticDirect:

As always it’s great customer service and a great insurance company. Highly recommend.

Nathan

ExoticDirect

4 years ago

Good Morning Anna, Thank you for rating us 5*s! We really appreciate the time taken to leave a great review! Kind regards, The Exotic Direct Team.

Mr Alessandro Pappacena

Verificēja Feefo

4 years ago

Ko Mr Alessandro Pappacena teica par ExoticDirect:

No response at all

I did not receive any feedback, I actually do not know even if i got a policy. Terrible UX.

Nathan

ExoticDirect

4 years ago

Good Morning Alessandro, Thank you for your feedback we really appreciate the time taken to highlight the issue you are experiencing. I can confirm that you do have a live policy with us. I have resent your documents via email and these should now be with you, unfortunately the website is experiencing technical issues at this time and our IT team are aware of these. I have also tried contacting you via telephone but have not been successful. Please let me know if there is anything further I can do. Kind regards, The Exotic Direct Team.

Mr Darren Bolton

Verificēja Feefo

Bournenouth

4 years ago

Ko Mr Darren Bolton teica par ExoticDirect:

Very helpful finding me the right insurance

Spoke to Mia who was very helpful and found the right kind of insurance I was looking for. Wasn't being talked into buying something I didn't need which was nice. A very welcomed voice after a busy...

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Nathan

ExoticDirect

4 years ago

Good Afternoon Darren, Thank you so much for rating us 5*s! We really appreciate the time you have taken to leave us with a good review! I have passed this message on to Mia. Kind regards, The Exotic Direct Team.

Uzticams klients

Verificēja Feefo

5 years ago

I had no problem at all signing up my little budgie or my African grey

It was very easy to sign up and I would have no problem recommend exotic direct to my family and friends

Nathan

ExoticDirect

4 years ago

Good Afternoon, Thank you for rating us 5*s! We really appreciate the time you have taken to leave us a great review. It's lovely to hear that you would recommend us to your family and friends! Kind regards, The Exotic Direct Team.

Uzticams klients

Verificēja Feefo

5 years ago

Awful service

Still unable to pay for my policy. Have phoned and emailed on numerous occasions. Give up now. Will have to go elsewhere

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for your feedback. I am very sorry to hear that you have experienced problems regarding the payment for your policy. Thank you also for taking my phone call today, I can confirm that the policy is now live and active and you have been sent an email confirmation of this. Please let me know if there is anything further I can help with. Kind regards, The Exotic Direct Team.

Mrs Shirley Cross

Verificēja Feefo

5 years ago

Ko Mrs Shirley Cross teica par ExoticDirect:

Had difficulty with putting the info into my phone that is not a good thing for me to have to do! Other years have rung and they have taken the details which I much preferred. Exotic Direct are...

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Nathan

ExoticDirect

5 years ago

Good Afternoon Mrs Cross, Thank you for rating us 4*s! We are sorry to hear you have had difficulties with the new phone system. Many of us are still working from home and we have found this to be the most secure system to use at the current time. I have passed on your feedback to the relevant departments however. Kind regards, The Exotic Direct Team.

Mrs Dawn Edwards

Verificēja Feefo

5 years ago

Ko Mrs Dawn Edwards teica par ExoticDirect:

Excellent customer service

I struggled to find insurance for my baby tortoise but exotic pets were really helpful even when I filled the forms in wrong.

Nathan

ExoticDirect

5 years ago

Good Afternoon Mrs Edwards, Thank you so much for rating us 5*s! We are very happy we were able to assist you with the forms for your little one! Kind regards, The Exotic Direct Team.

Uzticams klients

Verificēja Feefo

5 years ago

Was easy to do

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Mr Varu

Verificēja Feefo

5 years ago

Ko Mr Varu teica par ExoticDirect:

Great customer service. Think I spoke to Mia who was great.

Imane

ExoticDirect

5 years ago

Hello Vijay,Thank you for rating us 5*s!We are very pleased to hear that you are satisfied with our customer service executives.We will make sure to pass on the feedback to Mia , I am sure it will make her day .Kind regardsThe Exotic Direct Team

Uzticams klients

Verificēja Feefo

5 years ago

Can’t beat Exotic personal

Exotic pets straight forward and well priced.

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our offer unbeatable.We try to do our best as a team to make our prices as low and fair as possible.Kind regardsThe Exotic Direct Team