Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,993 pārskati

Uzticams klients

Verificēja Feefo

4 years ago

If I could give zero stars I would

Provide cover for accidents

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to speak with us this morning, we apologise we were unable to be of assistance on this occasion. Unfortunately, the policy does not cover for accidents caused by other pets in your care. We review all claims on the basis of the vets advise. We will however pass on your comments as we are always looking for ways to improve our processes. Kindest regards, The Exotic Direct Claims Team.

Mrs Suzanne Picking

Verificēja Feefo

4 years ago

Ko Mrs Suzanne Picking teica par ExoticDirect:

Excellent service

Quickest of appointments and empathy

Kirsty

ExoticDirect

4 years ago

Good Afternoon Suzanne, Thank you for taking the time to leave a positive review! We are pleased to hear you were happy with the service we provided! We hope to be able to continue this for you and your pets needs in the future! Kind Regards, The Exotic Direct Team.

Uzticams klients

Verificēja Feefo

4 years ago

Was exactly what I was looking for.

Excellent service. Would recommend and would use again.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and that it meets your expectations. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr James Travis

Verificēja Feefo

4 years ago

Ko Mr James Travis teica par ExoticDirect:

Quick. Concise

Made everything simple

Imane

ExoticDirect

4 years ago

Hello James, We are glad that you found our services quick, concise & simple. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr Roger Lindsell

Verificēja Feefo

Neston

4 years ago

Ko Mr Roger Lindsell teica par ExoticDirect:

The process is smooth no problems

Always a smooth process and lovely people to talk to if there is a claim helpful in making difficult situations easier

Mia

ExoticDirect

4 years ago

Good afternoon Roger, We are so pleased to be able to help with your claim and hear that the process was easy, thank you for taking the time to review! Kinds regards, The Exotic Direct Team.

Uzticams klients

Verificēja Feefo

4 years ago

Very good :)

Imane

ExoticDirect

4 years ago

Hello, Thank you for taking the time to leave us these kind words. Regards, The Exotic Direct Team.

Uzticams klients

Verificēja Feefo

4 years ago

Excellent service!

Renewal process was simple, always kept informed with policy details. Great service.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and renewal process. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Stella

Verificēja Feefo

Melksham

4 years ago

Ko Stella teica par ExoticDirect:

No problems!

I have always had a problem-free experience with Exotic Direct and am pleased with their service.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to hear this, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jon Copnall

Verificēja Feefo

4 years ago

Ko Mr Jon Copnall teica par ExoticDirect:

Been with exotic direct for over 5 years now and never had a problem with them. Making a claim is simple and really quick. The renewal process is pretty much all done for you and the prices only ever...

Lasīt vairāk

Mia

ExoticDirect

4 years ago

Good afternoon Jon, We are please to have been able to help with your claim and thank you for your continued custom. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mrs Christine Dredge

Verificēja Feefo

4 years ago

Ko Mrs Christine Dredge teica par ExoticDirect:

Excellent

Excellent. Very helpful staff. No quibbling when a payment for my guinea pig was required. Thank You!

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to assist with your claim for your guinea pig, thank you for taking the time to review! Kind regards, The Exotic Direct Team.