Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,993 pārskati

Mrs Tracey Fairbairn

Verificēja Feefo

Bedfordshire

3 years ago

Ko Mrs Tracey Fairbairn teica par ExoticDirect:

Fantastic Service

The team were extremely friendly and helpful which was what I needed when I telephoned to start the claim. The process was really easy and I was kept up to date as the claim progressed to...

Lasīt vairāk

Gabriella

ExoticDirect

3 years ago

Hi Tracey! It is so lovely to hear you are happy with our claims process and have found our team members friendly and helpful. Thank you so much for leaving us a 5* review. We hope you have a great weekend, The Exotic Direct Claims Team.

Uzticams klients

Verificēja Feefo

3 years ago

To many exclusions in the small print for rabbits

I took out this policy for my two rabbits, sadly one required veterinary treatment after sustaining an injury whilst trying to be bonded. My claim was rejected as your policy does not cover injuries...

Lasīt vairāk

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you for taking the time to leave a review, we appreciate and value your feedback. We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk. Best wishes, The Exotic Direct Claims Team.

Uzticams klients

Verificēja Feefo

3 years ago

Easy to put a claim and and got payout within a week.

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you so much for your lovely review, we are so pleased to hear you have found our claims process easy. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.

Miss Kelly Curtis

Verificēja Feefo

3 years ago

Ko Miss Kelly Curtis teica par ExoticDirect:

Highly recommend

Excellent service. Claim was dealt with quickly and efficiently

Gabriella

ExoticDirect

3 years ago

Good morning Kelly, Thank you so much for taking the time to leave a 5* review, we really appreciate your feedback. It is lovely to hear that you are happy with our claims process and we have passed your kind words on to the team. Have a lovely weekend, The Exotic Direct Claims Team.

Uzticams klients

Verificēja Feefo

3 years ago

Augšupielādētā multivide

Skatīt visu multividi (1)

Well, the number of people we have encountered over our time with Exotic Direct have been very professional. Lloyd, Vicki and Gabby and so many. Coco thanks you very much. I have given you a picture.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning. Thank you for the gorgeous picture of Coco! Our claims team always strive to provide the best service possible and we really appreciate you taking the time to leave a 5* review. We wish you and Coco a great weekend. All the best.

Mrs Gillian Prime

Verificēja Feefo

3 years ago

Ko Mrs Gillian Prime teica par ExoticDirect:

Exotic Direct are brilliant to deal with. They prosess claims efficiently and are always a pleasure to speak with.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Gillian, We are so pleased you found our claims process efficient. We always strive to provide the best service possible with this and through telephone calls. thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Miss Julie Rose

Verificēja Feefo

Leatherhead

3 years ago

Ko Miss Julie Rose teica par ExoticDirect:

Thank You

Your company is so valuable to us guinea pig owners. Thank you so much

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Julie. Thank you for taking the time to leave a 5* review. We love being able to provide help with the big characters that guinea pigs are. Have a lovely weekend. All the best,

Uzticams klients

Verificēja Feefo

3 years ago

Fabulous, caring service at very difficult time. Would totally recommend.

Most definitely recommend! Fabulous, caring & very quick response & settlement. Excellent!

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, We are very sorry to hear that you have had a difficult time. We always strive to ensure our customers are looked after at all stages and to give them the best care possible. Thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Miss Emma Doyle

Verificēja Feefo

3 years ago

Ko Miss Emma Doyle teica par ExoticDirect:

Excellent experience

Excellent service no messing about did not take long to sort out also kept it touch at all times

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Emma, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Uzticams klients

Verificēja Feefo

3 years ago

Excellent Service

Lloyd Glater

ExoticDirect

3 years ago

Good Morning. We are so pleased to hear your feedback. we always strive to give the best possible service to our customers. Thank you for taking the time to leave a 5* review. Have a lovely weekend.