When I phoned to see why a payment hadn’t come out the lady I spoke to was very helpful in explaining everything, free months, automatic renewal.
Martin
ExoticDirect
7 years ago
Dear Mrs Berry,
Many thanks for your review and we are delighted to hear that you found the agent helpful and that you received a full explanation.
The Exotic Direct Team
0
Dalīties
Uzticams klients
7 years ago
Good service renewing policy and noting additional information as I requested.
Email received confirming the renewal
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the renewal process and the service we have provided.
The Golden Valley Team
0
Dalīties
TC
Trusted Customer
7 years ago
Ko Trusted Customer teica par ExoticDirect:
No hassle
Martin
ExoticDirect
7 years ago
Dear Mrs Orritt,
Many thanks for your review and we are delighted to hear that you are happy with the service and policy
The Exotic Direct Team
0
Dalīties
TC
Trusted Customer
7 years ago
Ko Trusted Customer teica par ExoticDirect:
Simply amazing staff, quick response time and very efficient
The service is amazing. The staff is what make it, so lovely and understanding on the phone. Company is great at communicating with you and very efficient and quick at processing your claim.
0
Dalīties
Uzticams klients
7 years ago
Simple and easy with no stress to renew
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you found the renewal process simple and stress free.
The Exotic Direct Team
0
Dalīties
Uzticams klients
7 years ago
Havent had to make a claim yet so cant comment on that side but set up and renewal process simple and never a problem
Martin
ExoticDirect
7 years ago
Many thanks for you review and we are delighted to hear that you found the renewal process so simply.
The Exotic Direct Team
0
Dalīties
Uzticams klients
7 years ago
Great pet insurance
Excellent friendly and helpful customer service. No quibbles about claim and very supportive about my parrot's ailments. Comprehensive policy.
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the customer service and the claims process.
The Exotic Direct Team
0
Dalīties
Uzticams klients
7 years ago
Really lovely customer service every time. I’ve been a customer for a few years now. Very professional & quick service. My questions or queries have always been answered first time
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with our service.
The Exotic Direct Team
0
Dalīties
TC
Trusted Customer
7 years ago
Ko Trusted Customer teica par ExoticDirect:
I renew every year for my dog
Martin
ExoticDirect
7 years ago
Dear Mr Rodgers,
Thank you for taking the time to post a review.
The Exotic Direct Team
0
Dalīties
Uzticams klients
7 years ago
Told the wrong information on renewal
When I rang to renew I was told that I wouldn't be paid for death/loss in the event of a claim, even though I had been paying for this cover for 8 years, because my birds were a gift and if I made a...
Lasīt vairāk
Martin
ExoticDirect
7 years ago
Thank you for your feedback and we have already resolved this issue with you but once again we are sorry for the confusion.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.