Thank you for your feedback. We're really sorry to hear that you are experiencing difficulties with your radiator. However, It does sound as though the base temperature of the unit needs to be reset to ensure the sensor in the thermostat is picking up the correct room temperature.
Please contact our Sales Manager Julian Saville on 0330 300 4444 as we want to ensure that your radiator is working correctly and to it's full potential.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for your time on the phone this morning. We are happy that your queries have now been resolved and your radiator is working correctly and as it should be.
Please let us know if you require any further help at all by contacting Kate Dewar directly on 0330 300 4444.
Kind Regards
Electric Radiators Direct
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for your comments. I believe our Sales Manager Julian Saville has now resolved this issue with you.
Please don't hesitate to contact us on 0330 300 4444 if you have any further queries what so ever.
Kind Regards
Electric Radiators Direct
Uzticams klients
10 years ago
Excellent rapid response to my concerns. Help provided by phone call enabled simple adjustment to thermostat to work correctly. Also further help provided in locating override to provide heating outside programmed times.
Atsauksmes par produktu
Uzticams klients
10 years ago
Understand that few customers require feet, hence costly to produce in small numbers. It is however useful to have the option of feet as I needed the radiator to be free-standing.
Excellent company, sales team, customer service, product, delivery, communication all 5 star would highly recommend, and definitely use again
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you very much for your kind words and for taking the time to leave your feedback, we really appreciate this.
If you do require any further help please don't hesitate to contact us on 0330 300 4444.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct
Had problems ordering online so telephone. I spoke to a very nice person who was very helpful. The radiators were delivered the next day as promised. Excellent service.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for leaving your feedback. We're sorry that you experienced difficulties trying to purchase online and glad this was resolved for you with the sales team.
With regards to programming we have a dedicated after sales team who can help with all aspects including programming! Please call us on 0330 300 4444 for assistance.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Excellent service personal.phone call follow up on order. Highly recommended on customer service alone. Products just as good
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for your feedback and please do not hesitate to contact us if you need anything in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Very impressed, excellent website and a speedy delivery of the product. chosen.
Uzticams klients
10 years ago
An excellent company, very efficient service.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you very much for taking the time to leave your review and glad you are happy with your purchase. Please feel free to contact us at any time in the future if you need any further assistance.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Good quick professional service. Excellent website
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you very much for your feedback. We are only a phone call away if you need any help or advice with the programming - 0330 300 4444 Monday to Friday 9am to 5.30pm.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
unlike other services electricradiators.co.uk did as they said. I can't fault them at all.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you very much for taking the time to leave your feedback and thank you for your business. Please do not hesitate to contact us if you need any further assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for your comments. Please call us and we will gladly explain how to set the timer. This will ensure you do not waste electricity and money when you don't need heating.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
I contacted many heating/appliance companies, and Electric radiators direct had BY FAR the best customer service. They didn't advertise the best price, but they were happy to match the price I found...
Lasīt vairāk
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for your review, we genuinely do try to offer a high level of customer service so your comments are very much appreciated. Please feel free to contact us if you need any help or advice at any time in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for your review. Very sorry the screws were missing. If you want to call us on 0330 300 4444 we would be more than happy to reimburse you for any expense you incurred.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.