easyfinancial pārskati

Easyfinancial values the opportunity to address the concerns raised and recognizes that misunderstandings can sometimes occur during the course of a customer's financial journey. We appreciate the chance to clarify and provide transparency regarding the services and payment options available. In response to the customer’s concerns, we would like to explain the purpose and importance of optional services that may be included with a loan. We apologize for any confusion regarding the addition of these services and acknowledge how essential it is for customers to fully understand their loan terms. Regarding ancillary services such as loan insurance and credit monitoring, our staff is trained to have thorough discussions with customers to ensure they are aware of the available options. While these services may not be suitable for everyone, it is our responsibility to provide the necessary information and answer any questions before the loan funding process is completed. We also want to outline the flexible options available for making additional payments: Online Banking: Payments made via online banking generally take 3–5 business days to process. This method is best suited for customers who prefer to manage their finances digitally and do not require immediate posting. E-Transfer: Typically processed within 24–48 hours, e-transfers offer a faster alternative to online banking while maintaining convenience. Bank Draft (In-Branch): Customers who prefer in-person service can make a payment at their local branch using a bank draft. This option provides immediate confirmation and personalized assistance. Visa Debit or MasterCard (Over the Phone): For the quickest processing, payments made by phone using Visa Debit or MasterCard are usually applied the same day. This is ideal for those who need to make urgent payments and prefer completing transactions by phone. It’s important for customers to understand that any additional payments made will first be applied to any accrued interest and then to the principal balance, based on the date the payment is processed. Should further questions or concerns arise, we encourage customers to contact our Customer Service team at 1-888-502-3279, where a representative will be happy to assist.

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and that you felt the interaction was rude and lacking in understanding. This is not the level of service we strive to provide, and we sincerely apologize. Your concerns are important to us, and we’d like the opportunity to make things right. If you're open to it, please reach out to us directly at 1-888-502-3279 so we can learn more about what happened and work toward a resolution. We appreciate your feedback—it helps us improve and ensure every customer feels heard and respected.