Thank you for your order and for taking the time to leave feedback. It sounds like the additional charge you’re seeing is likely an import duty or customs fee, as your order was shipped from the UK to the US. Unfortunately, these fees are applied by local authorities and are entirely outside of our control.
It’s such a shame to receive a 1-star review for something we didn’t cause, especially as our small team works incredibly hard to ensure every customer has a positive experience. If there was any confusion or concern about your order, we would have loved the chance to help — a quick email or call would have allowed us to explain and support you further.
