Minor problems were repaired under warranty. Knowing I was travelling some distance, and that I needed an urgent repair, Dawkes were happy to work around my availability. Repairs completed quickly...
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Bekki Lamstaes
Dawkes Music
8 months ago
So glad our workshop team were able to help your clarinet, thank you for sharing your experience!
Excellent, the opportunity to play \ test musical instruments - using a variety of different trumpet mouthpieces is very good (in my case). If you have to travel far to visit the shop, staff are...
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Bekki Lamstaes
Dawkes Music
8 months ago
We really appreciate you taking the time to share such kind feedback!
Products arrived in a timely manner.
Unfortunately the 800 grit was not available, so I got that from Halford's.
The on-line video is important to watch.
Good all round customer service. Fabulous place. Musicians paradise. I was able to tryout a new Trumpet, leave another trumpet in the workshop for service & part exchange an unwanted instrument. ...
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Bekki Lamstaes
Dawkes Music
8 months ago
Thank you for taking the time to share your feedback and for making your way out to visit our store! Hope you are enjoying your new Yamaha trumpet.
Quality checks would be just as good if there was no quality assurance that’s how bad it was. Worst music retailer in the UK I’ve encountered. Dishonest and I’ve lost all trust in this company.
Kasey Stone
Dawkes Music
9 months ago
Dear customer,
Thank you for your feedback, I was sorry to hear of the negative experience that you’ve had with regards the delivery of your new flute and I know my colleague Matt has been in touch with you directly to try and rectify the situation. Thank you for your continued patience, we always strive to provide our customers with the best possible service experience and the best possible instrument and fully acknowledge that we have fallen short in this instance.
Please rest assured that we will be passing your feedback to Fedex in a hope that the substantial delay you encountered does not occur for future orders and we are working to increase the stringency of our technical and QC checking so that instruments arrive at their final destination in the best possible condition, both from a technical playing point of view and a visual aesthetic point of view.
Any purchase should be an exciting experience, particularly a new instrument and I can only apologise that the situation you encountered has marred your enjoyment of this.
Kind regards,
Kasey Stone – Dawkes Sales
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.