Holidays got in the way of what could have been a better experience. I would however Great buy from Dawkes again.
Atsauksmes par produktu
Kasey Stone
Dawkes Music
1 year ago
Dear customer,
Thank you for your feedback. I have emailed you directly to hopefully discuss this further as I know you have experienced a few issues along the way with the purchase of the saxophone and appreciate your patience with this.
Kind regards,
Kasey Stone - Dawkes Sales
Pirkuma datums: 29/04/2025
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Verificēja Feefo
1 year ago
Your service was excellent (I made a mistake with the rating)
Kasey Stone
Dawkes Music
1 year ago
Dear customer,
Thank you for your feedback, I'm sorry to hear that the service you received was below par. Please could you provide me with some more information and I can hopefully rectify the situation for you?
Kind regards,
Kasey Stone - Dawkes Sales
Pretty much excellent but very light touch could have been a bit more informative perhaps
The after sales documentation / warranty and after sales service was very well explained
The second hand...
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Atsauksmes par produktu
Kasey Stone
Dawkes Music
1 year ago
Dear customer,
Thank you for your feedback. I'm very happy to hear that you're enjoying your saxophone and generally had a positive experience in-store. There can be instances with our second-hand stock where we are not provided with much information as to the history of the particular instrument however, as you suggest, we did indeed have more information on this particular saxophone than was provided to you during your appointment and I can only apologise for the oversight on our part. If you are still interested in receiving some more information about the saxophone itself I would be more than happy to discuss this with you.
I can see that this particular saxophone was provided with the original Yanagisawa mouthpiece which is definitely a very good option and the Selmer mouthpiece that you chose alongside it has a square chamber which will encourage a more classical sound thereby offering you a different tonal option than the Yanagisawa mouthpiece.
We are continuously working on improving the service that we offer our customers and I really appreciate you taking the time to give us your feedback to help us with this in the future.
Kind regards,
Kasey Stone - Dawkes Sales
Uzticams klients
1 year ago
Hello Kasey, to be honest I’m not complaining as I’m delighted to have acquired such a lovely instrument at a much more reasonable price compared to new the chap who helped me on the day was very helpful and im enjoying the challenge of both instruments you provided. We can perhaps have a chat next time I’m in perhaps I might pop along for a neck strap more appropriate to the weight of the tenor . With best wishes and thank you for taking the trouble to come back to me
Stuart
I booked a 'try before you buy' session at Dawkes to play a number of soprano Saxophones before purchase. I booked in early at reception and received a friendly welcome. The shop is beautifully...
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Bekki Lamstaes
Dawkes Music
1 year ago
Thank you so much for sharing such a thoughtful review of your experience purchasing your SA80 Series III Soprano Sax. So glad Chris was able to help you find what you were looking for. We hope you are enjoying your new saxophone!
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.