Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

The Cumberland Atsauksmes | Klientu apkalpošanas atsauksmes par https://www.feefo.com/reviews/cumberland-building-society | Feefo

Tiek rādīti visi 9,438 pārskati

Uzticams klients

1 day ago

The Cumberland ISA application is a little convoluted as you have to have a telephone appointment then wait for your book to come through the post and take it in to the branch for signature. Having sa

...

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PaulM

The Cumberland

17 hours ago

Thank you for leaving such positive comments around our service and staff, we really appreciate the feedback. Thanks also for taking the time to tell us the problems you had putting money into the account, which I have spoken about on the telephone. I have passed this on and we will look into this to try and stop it affecting other customers in the future. Paul.

Mrs Hurst

1 day ago

Ko Mrs Hurst teica par The Cumberland:

Very helpful friendly staff, informative and understanding.

Emma

The Cumberland

12 hours ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mrs Sullivan

2 days ago

Ko Mrs Sullivan teica par The Cumberland:

Very professional and helpful

Mr Purcell

2 days ago

Ko Mr Purcell teica par The Cumberland:

VERY HELPFUL

LindsayM

The Cumberland

1 day ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Miss Channon

2 days ago

Ko Miss Channon teica par The Cumberland:

They were extremely helpful and very efficient

Mrs Herbert

Edinburgh

2 days ago

Ko Mrs Herbert teica par The Cumberland:

Vicki was customer focused, friendly and helped me through the process really well. It was really nice to speak to someone who took the time to walk me through the steps and open my bank account, whic

...

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Sandra

Workington

7 days ago

Ko Sandra teica par The Cumberland:

Very helpful and good at explaining things also explained all options

Jade Bell

The Cumberland

2 days ago

Thank you for leaving such a positive review about Chris, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Sandra

2 days ago

Uzticams klients

4 days ago

Appointment on time all facts well explained Friendly and appropriate style of discussion

Jade Bell

The Cumberland

2 days ago

Thank you for leaving such a positive review about Jill, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Uzticams klients

2 days ago

None

Mrs Coley

Cockermouth Cumbria

2 days ago

Ko Mrs Coley teica par The Cumberland:

Everybody on the phone was clear and friendly. Patient with questions, informative and helpful with phone numbers and e-mail address if you got stuck. The staff at the branch are very efficient as wel

...

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PaulM

The Cumberland

1 day ago

Thank you for leaving such a positive review about our service Mrs Coley, we really appreciate the feedback and are always happy to help if you need us. Thanks also for taking the time on the telephone to talk through the problem you had putting money into the account. I have passed this on and we will look into this to try and stop it affecting other customers in the future. Paul.

Uzticams klients

3 days ago

Call went well. May invest more.

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Par The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom