Ordered coal on the 23rd August and still haven’t received anything, contacted them explaining that I’m now going away and they promised to deliver before I left, but that didn’t happen, after a...
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Atsauksmes par produktu
Pirkuma datums: 23/08/2022
1
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Verificēja Feefo
4 years ago
Arrived with no split bags. Driver was helpful. Will order again when needed. Thanks
2week wait for delivery, but friendly, polite driver, very helpful when delivery happened. Would certainly use them again, and yes would recomend this firm to anyone
Informed of delay for delivery, fine and then had to notify as going away. Was told they would pass the message on.
On the day I left the coal was delivered, no knock on the door and had to be moved...
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Atsauksmes par produktu
Pirkuma datums: 22/08/2022
0
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Verificēja Feefo
4 years ago
Kept me informed of delays due to demand and good communication.
Atsauksmes par produktu
Pirkuma datums: 23/08/2022
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Kept me informed when delivery would be. The driver was very helpful.
Easy to order online. Prompt efficent friendly service. Excellent delivery driver stacked order in shed. Good product easy to ignite and burn produces good heat.
Substantial delays, no communication, and, when I phoned, customer service was rude and unhelpful.
servicedeliveryteam@cplindustries.co.uk
Coals2U
4 years ago
Thank you for the feedback, apologies for the delays we are working as hard as we can to get all customer order's delivered but we have received a high volume in orders due to the energy crisis, I am sorry that you feel this way about the customer service but we assure you that the managers in the contact center would be aware and how the query was dealt.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
