Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I have reviewed your return and can confirm that we received both pairs of shoes back. Unfortunately, only one pair was refunded initially due to an error on our side. Please accept our apologies for this oversight. As advised today, a separate refund for the second pair will now be processed by cheque, please allow 3/5 days for this to reach you via the post. If you have any further questions, please let us know and we will be happy to help.
Atsauksmes par produktu
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I have reviewed your return and can confirm that we received both pairs of shoes back. Unfortunately, only one pair was refunded initially due to an error on our side. Please accept our apologies for this oversight. As advised today, a separate refund for the second pair will now be processed by cheque, please allow 3/5 days for this to reach you via the post. If you have any further questions, please let us know and we will be happy to help.
We truly appreciate your positive feedback, thank you for your custom.
Atsauksmes par produktu
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and will be credited back to your original method of payment. We look forward to hearing from you again soon.
Thanks for your feedback. I am very sorry to learn that you are unhappy with the service you received. We understand how disappointing it was to receive trousers that were incorrectly labelled with a 27" inside leg measurement, only to find that they were significantly longer than expected. This is not the standard of service or product quality that we aim to provide our customers. Your comments have been noted and will be shared with the relevant team for investigation to help prevent similar issues from occurring in the future.
Atsauksmes par produktu
Karen
Chums
1 month ago
Thanks for your feedback. We understand that the trousers you received were labelled as having a 27" inside leg, however upon checking they were actually approximately 2-3 inches longer. We appreciate how frustrating this must have been, particularly as you had ordered based on the measurement stated on both the product and packaging. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. We hope that, despite this occasion, you may give us the opportunity to serve you again.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.