Good firm to deal with. There are some surprises, for example a jacket was sent out in just a plastic bag; I had to have the crumpled jacket specially pressed in order to wear it!
Chums
Chums
11 years ago
I am sorry to hear your item arrived in a poor condition, I can assure you this is not our usual standard of service and may have been affected in transit. I can confirm we do offer a free returns service were we will accept any unsuitable/faulty items back for a full refund.
Good to hear that you are happy with your velcro canvas shoes and our operators were helpful for you. It is a shame that the lace-up version were not as comfortable for you. Improvements are currently being made to our website by our IT department, we are aiming to make placing orders online as efficient and easy as possible. Thank you very much for your feedback.
The item I ordered was a cream cardigan - you sent a green one - not an option on the website. The delivery note said the cream cardigan was no longer available. I returned to the website and found...
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Chums
Chums
13 years ago
I am glad that the bra that you ordered is satisfactory and I have passed on you comments re: stud fastening bras to our buyers. I am very sorry that the substitute cardigan was not suitable for you. I have checked and the item you originally wanted is completely sold out. Our web team have been made aware of the issue regarding the item showing as in stock on our website, they in the process of updating various aspects of the site as we speak. We hope this rare incident will not deter you from using our company again.
As a gesture of goodwill I have applied an offer for free P&P to your account to be used agaist a future order. Thank you very much for your feedback
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.