Product arrived promptly. 2 pairs of shoes 1 was ok as ordered the other was a about a size 10 even though it had a size 12 on the shoes. I returned the shoes and a replacement was sent within a...
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Chums
Chums
11 years ago
Thank you for your feedback. I am sorry to hear one pair of the shoes were incorrectly sized. I can assure you this is not an issue we have had with these shoes. We do have random quality control checks of all items to ensure instances like this are kept to a minimum. Sorry for any inconvenience caused but great to hear that you are now happy with the shoes.
Thank you for your feedback. Such as shame the was an error in communication. I can advise you can contact us on 03333554455, via our website using the free live chat facility or at enquires@chums.co.uk
Got the order wrong twice. Originally a packing error, sending out wrong goods became an admin error when they sent out the wrong ones again
Chums
Chums
11 years ago
We are very unhappy to hear of the experience you have had with us and would like to resolve this matter.
We understand it is unsatisfactory and unprofessional that you have been sent the wrong goods from us, not once, but twice.
We would like to try and resolve this matter with you if you wish.
Could you please email us at enquiries@chums.co.uk and we will be able to take this issue further and hopefully have it resolved.
We thank you for your time and feedback.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.