I was generally pleased with the service given but would have liked an email to let me know my goods had been dispatched so I was kept up to date with the progress.
Chums
Chums
12 years ago
Thank you for your feedback. Unfortunately we don't e-mail to advise when your order has been dispatched. However you can always e-mail us on enquiries@chums.co.uk and we can update you of the progress. Glad to hear you where satisfied with the product once the correct size was sent.
Sorry to hear one pair did not meet your requirements. However with the Lucky Dip Trousers it does state it can be of any style or colour. We will try our best to have your replacement order sent before your holiday. Thanks.
Pirkuma datums: 09/08/2013
0
Dalīties
Uzticams klients
12 years ago
normally service very good but just sending out replacements is not a good idea
Atsauksmes par produktu
Chums
Chums
12 years ago
I am sorry to hear the substitute was not suitable. We can set your account to not receive any further alternatives if the original item is out of stock. You can request this by emailing enquiries@chums.co.uk. Hope this resolves any further upset.
My order went through and was responded to perfectly
Chums
Chums
12 years ago
Many thanks for taking the time to leave this feedback. I am sorry to hear there was a mix up with your order. You may return the goods and I will have our warehouse send the correct item to you. It is free of charge to return.
Thank you for your feed back, With reference to our earlier telephone call, as advised your goods are on route and we are confident you will be satisfied.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.