Thank you for your feedback. Such a shame that these shoes did not meet your expectations. I have checked your account and your refund was processed on the 19/09/14. Your comments have been passed to the Quality Control and Buying teams.
Thanks again.
The two items arrived but were not as described. The 8 inch pan had a cover while the 9.5 inch pan did not. The description was that the 9.5 inch should have had the lid/cover. I spoke to the lady at...
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Chums
Chums
11 years ago
Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I can see a prodcut query was done on 17/09/14, one of my colleagues attempted to contact you the following day. I will arrange a call back today for you.
Please accept my apology for any inconvenience caused.
The pyjamas measurements listed on our website are correct, however the garments do have extra room, to allow for your movement and comfort. We do offer a free returns service, we would be more than happy to accept these back and exchange them for a smaller size. I can see you the order was delivered within 7 days, which is the time frame we do advise.
We take all feedback on board, good or bad and make every effort to serve customers accordingly. I can assure you that all products we sell are subject to random quality checks to ensure that the items we sell are safe, free from defects and offer value for money. Your comments have been passed to the Quality Control and Buying teams.
Thanks again.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.