Chain snapped within two days! They asked for photos and claimed it had been pulled causing the chain to snap. There was zero elongation where the chain snapped and it broke right on the clasp. ...
Lasīt vairāk
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I checked your customer journey with our company and I can confirm your order was fulfilled within the promised time. You contacted us 30 days after your purchase to report the problem and you received a response within 24 hours from contacting our team.
I reviewed the photos sent when you first reported the breakage. The link was broken not at the clasp but on the chain. Although it was close to the clasp (about half inch), the part which was broken was the link. The close up photo provided showed the damage to the metal which could only have been caused by accidental pull.
We do what we can to help everyone however I would not be able to argue a manufacturing fault with factory for a chain damaged by pulling force. We suggested you to seek a local jeweller for repair because the cost of postage alone would be higher than the cost of the repair itsef.
If you don't want to repair your necklace, we can offer an over the market price for the weight of your existing jewellery as a credit towards a new purchase.
If the above option works for you, please don't hesitate to contact our customer services team.
With Regards
Carolina
Chains of Gold
Atsauksmes par produktu
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I just rev
Pirkuma datums: 16/06/2020
0
Dalīties
DD
Donna Dean
Verificēja Feefo
5 years ago
Ko Donna Dean teica par Chains of Gold:
My mum just loved it good quality and a great price thank you
Excellent superfast delivery. Brilliant quality I have purchased 3 necklaces so far and very happy with all of them.. Will definitely be using them in future beautifully made.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
