Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Celebrity Cruises Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 9,401 pārskati

BRETT BETTON

Verificēja Feefo

29 days ago

Ko BRETT BETTON teica par Celebrity Cruises:

Easy to use website and quick to click through the options

Celebrity Cruises

29 days ago

Thank you for your feedback Brett, we look forward to welcoming you onboard!

ALAN MCKECHNIE

Verificēja Feefo

GBR

29 days ago

Ko ALAN MCKECHNIE teica par Celebrity Cruises:

Lovely Cruise

Eveyone was helpfull and friendly but too much time one coaches I had a good cruise visited some fantastic places lovely food and deck 15 was beautiful for the smokers

Celebrity Cruises

29 days ago

Thank you for your feedback Alan, we are very happy to hear about your experience onboard and look forward to welcoming you back onboard with us in the future!

CHRISTOPHER WILKINS

Verificēja Feefo

29 days ago

Ko CHRISTOPHER WILKINS teica par Celebrity Cruises:

excellent

Celebrity Cruises

29 days ago

Thank you for taking the time to rate our service Christopher.

JOAN MORRIS

Verificēja Feefo

1 month ago

Ko JOAN MORRIS teica par Celebrity Cruises:

I spoke to Ian Brothwell he was so helpful and friendly and gave us all the information we wanted

Celebrity Cruises

29 days ago

Thank you so much for your feedback Joan, we look forward to welcoming you onboard!

SARAH MILSOM

Verificēja Feefo

1 month ago

Celebrity Cruises

29 days ago

Thank you for taking the time to rate our service Sarah.

Uzticams klients

Verificēja Feefo

1 month ago

Very poor after sale service

Very poor customer service. Very quick to take the deposit, zero help afterwards. App support is no good at all. Too many hidden costs. Had the premium drinks package and would still have to pay a...

Lasīt vairāk

Celebrity Cruises

1 month ago

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with the level of service after your booking was made, and we apologise for any inconvenience you experienced when using our app. Should you require assistance, our team can create an IT ticket so our dedicated IT support team can investigate this further. With regards to the drinks package, please note that the Premium Drinks Package includes beverages priced up to $19 per serving ($23 for sailings from UK and Australian ports). We offer a wide variety of both alcoholic and non-alcoholic options within this allowance. We apologise if this was not made clear and appreciate your feedback on this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us on 0344 493 2043 or via email at customserviceuk@celebritycruises.com. Once again, we thank you for bringing this to our attention.

PETER THORBURN

Verificēja Feefo

1 month ago

Ko PETER THORBURN teica par Celebrity Cruises:

Great Service

Pleasant, knowledgeable and patient!

Celebrity Cruises

1 month ago

Thank you for your feedback Peter.

CATHERINE CUNNINGHAM

Verificēja Feefo

1 month ago

Ko CATHERINE CUNNINGHAM teica par Celebrity Cruises:

Excellent staff, wonderful ships

Hannah Trusty is competent, knowledgeable and very friendly. I have used her services before and have just booked again with Hannah.

Celebrity Cruises

1 month ago

Thank you for your lovely feedback Catherine. We are delighted to hear that you have rebooked with Hannah and to be welcoming you onboard again soon!

Uzticams klients

Verificēja Feefo

1 month ago

Contact knowledgeable and helpful

Celebrity Cruises

1 month ago

Thank you for your feedback, we look forward to welcoming you onboard.

ROBERT WILLIAMS

Verificēja Feefo

GBR

1 month ago

Ko ROBERT WILLIAMS teica par Celebrity Cruises:

Once booked and paid no service at all

Good when you book but when you ring up about any issues after that a complete and utter waste of time You hear the same excuse time after time either we cannot do that or don’t know how with out...

Lasīt vairāk

Celebrity Cruises

1 month ago

Thank you for your feedback Robert. We are very sorry to hear about your experience and the frustration caused. This is not the level of service we aim to provide, and we sincerely apologise that you felt unsupported after your booking. We value your comments and this will be shared with the relevant teams as we work to improve our service and communication. In the meantime, if you have any further queries or concerns, please feel free to reach out to us on customerserviceuk@celebritycruises.com or contact 0344 493 2043 and our team will try their best to assist. Thank you again for bringing this to our attention.