Asked me after purchase about medical history. I had cancer but have 5 year scan and all clear. Should not affect travel insurance at all but they wanted to triple the premium! Classic bait and...
Lasīt vairāk
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for your review. When you purchased via MoneySupermarket they asked you 'Do any of these travellers have a pre-existing medical condition?'
They provided the following guidance ' We need to know about any condition, even a minor one, that you’ve seen a doctor about in the past 2 years. We need to know about any serious illness you’ve ever had. Examples include, strokes, high blood pressure, cancer, diabetes and anxiety. We need to know about any condition that you’re currently awaiting test results for, or that you’re waiting for treatment or an operation on. It may not always cost more to cover your medical conditions. The insurer may not pay any claims you make in full if you fail to declare all relevant conditions.'
You answered 'No' to this question in error, providing an inaccurate medical declaration at the point of purchase. After you purchased we reminded you of what you'd need to declare and that it may invalidate your claim if you don't make an accurate declaration.
When you let us know that you had failed to declare your pre-existing medical conditions we provided you a quote to pay the additional premium due for the additional risk of your pre-existing medical condition history, this was the difference between what you did pay and what you would have paid if you'd provided accurate information at the point of purchase.
There was no bait and switch or underhand tactics. We note that you've cancelled your policy and have presumably repurchased with another provider. The same requirement to declare this condition applies to any policy sold via MoneySupermarket, so it is important that you accurately answer the questions on their site accurately as failing to do so may leave any policy you obtain from another provider invalid.
I called with a query about my existing policy, Bradley was very helpful, informative and friendly. Bradley gave me further information about the services I could access via the app.
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for reviewing our services, we’ll pass your feedback onto Bradley to let him know you are
happy with the service he provided.
Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we
invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this
time to remind you what is available to you. Our club is about rewarding those who purchase from
us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you
purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).
Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.
Up to 20% off any insurance you take directly from us.
Already a member? We hope you are enjoying the benefits of the club and, we wanted to remind
you that you can invite friends to the club, they will get 15% off any policy they buy from us and,
immediate access to the club benefits!
You can access the club at
https://www.cedartreeinsurance.com/club/
I had to phone through about my daughter visiting the doctor just before our holiday and Christian made the process pain free and very easy.
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for reviewing our services, we’ll pass your feedback onto Christian to let him know you are
happy with the service he provided.
Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we
invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this
time to remind you what is available to you. Our club is about rewarding those who purchase from
us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you
purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).
Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.
Up to 20% off any insurance you take directly from us.
Already a member? We hope you are enjoying the benefits of the club and, we wanted to remind
you that you can invite friends to the club, they will get 15% off any policy they buy from us and,
immediate access to the club benefits!
You can access the club at
https://www.cedartreeinsurance.com/club/
Excellent service over the phone. Very informative and helpful!
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club athttps://www.cedartreeinsurance.com/club/
Best travel insurance available. Everything is upfront, transparent and good value. Various levels of cover available to suit all needs. Make contact following your return from a trip abroad to check...
I did not have to wait for long when calling the insurance. Jake was very helpful and explained what he did and then what I have to do after he noted down the changes. Overall it was a good...
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....