Cedar Tree Insurance pārskati

Thank you for your review. We are sorry to learn that you had to claim against the policy. We have contacted the claims handlers appointed by your policy insurer and requested them to investigate your claim, they will be contacting you accordingly in due course. If you require any further assistance, please let us know.

Thank you for your review. We're sorry to hear that you where unhappy with repetative nature of the medical screening process. The reason for this was that after your renewal annual multi-trip policy renewal, you contacted us to note that you'd forgotten to tell us about a medical condition. When this happens our agents are required to double check that all conditions on the policy have been accurately declared, including reminding you of what conditions you need to declare. We do this as it is often the case that where one condition has been missed another has been, or, something that had changed about one of the existing conditions since the last renewal had also been missed. While we apologise for the additional time this approach takes, it is there to ensure that customers are not left underinsured in the event of needing to claim due to a missed or inaccurate declaration. I would note for the future, we also provide a online service to let us know about missed medical conditions. The online process is quicker as we're able to show what's already declared and allow you adjust and add to the existing declaration with a few clicks.

The main e-mail in which we remind customers to double-check their medical conditions is named "Double Check Your Cover". Under the Medical Conditions section there is a button 'Review now' which takes you directly to the online system to update your medical conditions. When you contacted our Support Team, considering we have sent you the above-mentioned email giving you the possibility to update your medical declaration online, our Support agent assumed you preferred not to update the medical declaration online, and has requested you to call us as emails are an insecure communication method and thus not suitable for discussing medical conditions.

The e-mail we sent you to verify your medical conditions during your call stated 'The details of your medical declaration change can be accessed using the button, or link, below.' and contained a secure button/link to verify your changes, no personal details of any type where included in the email.

Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided! I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers. As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include: Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.). Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family. Up to 20% off any insurance you take directly from us. You can access the club athttps://www.cedartreeinsurance.com/club/