Hello Lindsay,
We're sorry to hear you have received your product damaged, CSN takes the utmost care when packing parcels and the vast majority arrive safe and with no issues what so ever. However after the parcel has left our care, we no longer have control over the handling of the parcel, so mistakes can happen which are out of our control.
I will email you directly to organise a replacement. Your feedback is appreciated.
Kind regards,
Team CSN