Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Capital Fortune Atsauksmes | Klientu apkalpošanas atsauksmes par https://www.feefo.com/reviews/capital-fortune | Feefo

Tiek rādīti visi 1,202 pārskati

Uzticams klients

Verificēja Feefo

9 years ago

Great Service, Thank you again.

Capital Fortune

9 years ago

We always appreciate clients taking the time to comment and am pleased to hear you received great service. Regards

Duncan

Verificēja Feefo

Glasgow

9 years ago

Ko Duncan teica par Capital Fortune:

Profeshional

Totaly profeshinal i woud recomend capital fortune to any one.

Capital Fortune

9 years ago

Great feedback thank you.

G. Thomas

Verificēja Feefo

London

9 years ago

Ko G. Thomas teica par Capital Fortune:

Remortgage

I would like to take this opportunity to thank Capital Fortune for their hard work and dedication in delivering quality brokerage as promised. In particular Luke Townsend provided a high level of...

Lasīt vairāk

Capital Fortune

9 years ago

Thanks for taking the time to provide your feedback on our service. We are delighted we have delivered on both service and result. I will pass your comments on to Luke who will be pleased to hear such praise.

Uzticams klients

Verificēja Feefo

9 years ago

it was tedious at times , i would recomend your service to any body whow needs the same service

it was the only way i was able to get the morgage i required. it took afair old time to sort out but we got there in the end. Luke was very patiant and kept me in the loop at all times

Alice Owen

Capital Fortune

9 years ago

Really appreciate the positive feedback, mortgage applications can take time and delighted we found the right mortgage for you!

Uzticams klients

Verificēja Feefo

9 years ago

Not the best experience.

Their document management is poor resulting in repeatedly asking for documents they already had. Also service was slow due to high levels of work pre "buy to let" stamp duty changes but this...

Lasīt vairāk

Alice Owen

Capital Fortune

9 years ago

We appreciate your feedback and are sorry you feel dissatisfied with the service received. This is not a common experience and is not reflective of our usual service, given other reviews.

The stamp duty changes did as you state result in higher levels of work but at no stage were any clients“pushed to the back of the queue”. I do however acknowledge we could have been more pro-active in keeping you informed at the time.

With regards to document requests, lenders can be quite specific with regards to document validity periods and there are instances when documents become out of date/unacceptable. Requests for more recent documents can we appreciate feel like you’re being asked for them again and we regret this, if we were unclear.

We appreciate we have not met your expectations and take on board your comments in order to improve our service even further in the future.

Uzticams klients

9 years ago

The requests for duplicate documentation had nothing to do with the lender or out of date documents. It was categorically your back office.

Donald

Verificēja Feefo

Fife.

10 years ago

Ko Donald teica par Capital Fortune:

Overall good service.

Good service which was well handled by all staff. When a phone call back was promised, it happened. All staff were curtious and efficient.

Alice Owen

Capital Fortune

9 years ago

Really please to hear we met your needs and the service was prompt and efficient. We strive to ensure all our clients receive this level of service. Kind Regards

Uzticams klients

Verificēja Feefo

10 years ago

The best!

As always, it was a pleasure to work with Capital Fortune to secure a new fixed rate mortgage. Great service, highly efficient and very professional staff. Many thanks.

Rob

Capital Fortune

10 years ago

Great testimonial - very much appreciated.

Mr brown

Verificēja Feefo

erskine

10 years ago

Ko Mr brown teica par Capital Fortune:

The service was value for money removing stress of buying a home at 69 years old

Was great to have assistance when needed just a phone call away till the completion of the house purchase and couldn't ask for more from Jacob and all the others that assist thanks all

Rob

Capital Fortune

10 years ago

That's excellent feedback and we will pass on your comments to the adviser and his Team.

Uzticams klients

Verificēja Feefo

10 years ago

Excellent Service from Capital Fortune

Despite huge obstacles from lender,Greg Simkins and Fowzia Sultana gave spendid service in finally "nailing the deal"- huge thanks to both!

Rob

Capital Fortune

10 years ago

Thank You!! Greg and Fowzia will be delighted to get a FEEFO mention....

Carlo

Verificēja Feefo

London

10 years ago

Ko Carlo teica par Capital Fortune:

Great mortgage advice from Capital Fortune

Focussed, efficient and user-friendly.

Rob

Capital Fortune

10 years ago

Great testimonial !!

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Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?