Thanks so much for sharing your feedback with us - We’re really sorry to hear you were disappointed with your order. We always want our customers to feel confident they’re getting great value, so we really appreciate you taking the time to share your thoughts.
While our rolls may look smaller than some others at first glance, that’s actually due to how tightly we compact them - this helps reduce the space they take up during transport, which in turn lowers the carbon footprint of each delivery. Each roll is still extra-long with 300 sheets, compared to the supermarket average, 200 sheets.
Without knowing which brand you’re referring to, we’re unable to make a direct comparison. However, we always recommend comparing on a price-per-sheet or metre basis, as this gives the most accurate sense of value for money. At full price, our box of 48 wrapped rolls is £44, which works out at approximately £0.00305 per sheet. With your first-order discount, you paid just £0.00245 per sheet. We also offer a 5% discount on all subscription orders, which can make regular deliveries better value.
That said, we understand that quality and experience are personal, and we’re really sorry to hear we didn’t quite hit the mark for you this time. If there’s anything else we can do to help or any questions you'd like answered, please don’t hesitate to let us know.
