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Good morning, Thank you for taking the time to leave your feedback and for your patience while we gathered more information from our installers. The packaging is not usually taken away by the installer as their vans would fill up very quickly due to the size of the boxes, however they should always be left neatly and in the original box. If you are still experiencing technical issues, please call the team on 01869 222900 or raise a ticket on your customer portal. Kind regards

E' un piacere sapere che il nostro lavoro e la nostra professionalità le sono stati d'aiuto. Grazie

Hello Patrick, This is great to hear! Thank you for your kind review. Best regards

Hello, Thank you for your kind review, which we have passed onto Satworks who will be thrilled to read it. Kind regards

Hello Hayview Lodges Ltd, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and the issues you encountered. We understand how important reliable service is and apologize for any inconvenience this has caused. Our team is currently working hard to address these concerns and improve the overall performance of our system. We appreciate your patience and understanding as we strive to enhance our services. If you could provide us with more details or contact our customer support team directly, we would be happy to try and assist you further and find a solution that works for you. Best regards

Hi Karen, Thank you for your kind review. Warm regards

Hello, We're really sorry to hear about your recent experience and the problems you've had with our service. Your feedback is very important to us and we deeply regret the inconvenience this has caused you. We understand that you experienced problems with the system immediately after installation and did not receive the after sales support you expected. This is certainly not the level of service we aim to provide and we apologise for the frustration this has caused. To address your concerns, we have already opened a support ticket and will be prioritising your case. Ankit from our customer support and tech team is currently reviewing the ticket and will be contacting you shortly to resolve the issues. You should expect a call from us very soon. In the meantime, if you have any further questions or require immediate assistance, please do not hesitate to contact us directly on 01869 222 900. We are committed to resolving this matter quickly and ensuring you receive the support you need. Thank you for bringing this to our attention and we appreciate your patience as we work to put things right. Kind regards

Hi Stuart, Thank you for taking the time to leave such a detailed review. We sincerely apologise for the inconvenience and frustration you experienced during the installation process. Your feedback is invaluable to us as it helps us to identify areas where we need to improve. We are pleased to hear that your initial contact with our sales team was positive and that the ordering process went smoothly. However, we sincerely regret the delays and communication problems you experienced with our installation partners. We understand the importance of a timely and efficient installation and it is clear from your experience that we fell short of your expectations. We will be reviewing our procedures and communication channels with our sub-contractors to ensure that such delays and communication failures do not occur in the future. Regarding the engineer's visit, we are pleased to know that once the engineer arrived, the installation was handled professionally and to your satisfaction. We will pass on your positive feedback to the engineer and the Conway TV team. Thank you for your frank feedback and for giving us the opportunity to address these issues. We hope that the service has met your needs since installation. If you have any further concerns or require any assistance, please do not hesitate to contact us directly. Kind regards

Hi Alex, Thank you for your feedback regarding the speed of our internet service. We apologise for any inconvenience you may have experienced. We understand your frustration and would like to clarify the difference between our service and BT's. Our internet service is delivered via satellite broadband, whereas BT typically offers fibre broadband. Fibre broadband generally offers higher speeds and lower latency than satellite broadband, particularly in areas where fibre infrastructure is well developed. Satellite broadband is often chosen in areas where fibre broadband is not available, as it enables internet access in remote and rural areas. While we strive to provide the best possible service, satellite technology has some inherent limitations compared to fibre. We appreciate your business and regret that our service did not meet your expectations. If there is anything we can do to improve your experience or if you have any other concerns, please do not hesitate to contact us. Thank you for your understanding. Kind regards,