Initial delivery was prompt but one case was missing; it took too long to finally get the second 'missing' case sent to our friends. That said, every time we spoke to anyone to chase up what had...
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Best of British Beer
Best of British Beer
13 years ago
So sorry there was an issue with the delivery.
we use a specialist courier who are excellent and our breakage rate is negligible, however, during peak periods the odd case can go astray. I think in this case we delivered two but one went missing and we replaced it.
Sorry you had the inconvenience of having to sort it out but glad your friends enjoyed their beer
Regards
Gill
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Pirkuma datums: 09/12/2012
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Verificēja Feefo
13 years ago
Would have been helpful to have an email confirming delivery
My delivery did not arrive within the timescales specified. I had to send an email to find out where my order was & when it was going to be delivered.
Best of British Beer
Best of British Beer
13 years ago
Many thanks for your feedback. I've had a look at your order and I can see it was a few days later than we would normally like. Our Christmas period was much much busier than anticipated.
Our normal process is to ship within 48 hours of order and all orders are sent on an overnight service.
I'm sorry we didn't meet this on this occasion and do hope you will give us another chance.
Regards
Gill
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.