Limited information prior to sending out. On a positive, postage was quick.
Cheryl Cottrell
Best of British Beer
4 months ago
Hi Alison
Sorry to hear that you're unhappy with our service. We do send out an email confirmation when an order is placed along with the despatch email once it's left our warehouse, you should then be contacted by our courier DHL to let you know that they've collected your parcel from us along with regular updates from them regarding the estimated delivery time and that it's been success but we're always looking at ways to improve so could you please let me know some further feedback so that we can work on better communication. Please contact me at hello@bestofbritishbeer.co.uk or on 01782 405472.
Cheers
Cheryl
Atsauksmes par produktu
Cheryl Cottrell
Best of British Beer
4 months ago
Sorry to hear that there have been issues with the selection, could you please let me know which beers were affected so that I can contact the breweries involved and get this rectified for you. I can be contacted at hello@bestofbritishbeer.co.uk or on 01782 405472 but in the meantime I will try and contact you directly.
Sorry again
Cheryl
Hi Paul
Sorry again for the issues with the delivery of your order. As explained previously DHL lost the 1st parcel in transit and as soon as you made us aware a replacement was sent again which unfortunately was also misplaced and a full refund was processed to you as requested. We have raised the issue with our account manager as this is not the service that we expect and pay for but we are currently looking at different couriers to try and make the delivery service a better experience for our customers.
Sorry again
Cheryl
Atsauksmes par produktu
Cheryl Cottrell
Best of British Beer
4 months ago
sorry again for the issues with the non delivery of your order.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.