I have had quality of manufacturing issues. But BI did not replace product. They had it repaired. But it has not been 100%.
Katie
Beadlecrome Interiors
9 years ago
Good Afternoon Mr Mostofi,
We are sorry to see you only gave us 2 stars for our service. I can see from our records that you contacted us on the 30th of October 2016. A technician called out and successfully repaired the upholstery on the 21st of November. Bearing in mind the upholstery was repaired in less than a month we are disappointed to see you did not feel we were attentive to the problem. As advised during direct correspondence, you signed the technicians report confirming the furniture had been rectified to your satisfaction during the visit and confirming that the complaint had been resolved. On that basis we would not replace the unit.
Atsauksmes par produktu
Augšupielādētā multivide
Skatīt visu multividi (1)
Katie
Beadlecrome Interiors
9 years ago
The Belluno Upholstery range is one of our bestselling and we have had very little quality issues. As noted during direct correspondence we cannot see any fault with the end cushion. As advised leather does stretch and interiors soften with use. This is perfectly natural. However we have relayed your comments and photos to the manufacturer and will contact you directly when we hear.
Superb customer service from Beadle and Crome . Issues of quality with the product have been dealt with speedily and efficiently thus far.
Katie
Beadlecrome Interiors
9 years ago
Good Afternoon,
We are very pleased to hear how happy and satisfied you are with our customer service. Our aim is to resolve these issues for you successfully, within a reasonable period and with the minimum of disruption.
Love going in to the shop. I have found so much there that is different
Katie
Beadlecrome Interiors
9 years ago
Good Afternoon Mrs Byatt,
We really appreciate you taking the time to provide us with such positive feedback. So many of our existing, and new customers, comment on the unique and diverse product range we offer.
Atsauksmes par produktu
Katie
Beadlecrome Interiors
9 years ago
Thank you for your review of the fabulous Spiky Cushions you purchased from us.
Excellent service, I cannot think of anything negative to say. All my dealings with this company have been outstanding
Katie
Beadlecrome Interiors
9 years ago
Good Afternoon Mr Maidment,
Thank you very much for your glowing review! It is wonderful to hear how happy you are with our service and we hope to see you again in the near future!
Atsauksmes par produktu
Katie
Beadlecrome Interiors
9 years ago
Many thanks for your positive review and feedback on the furniture you purchased from us.
Able to see and discuss product options of which there were many. Showroom had the full selection to try.
Katie
Beadlecrome Interiors
9 years ago
Good Afternoon,
Thank you very much for your review of our service. We do have a fantastic selection of Hulsta Furniture on display and there are multiple options and finishes available.
Atsauksmes par produktu
Katie
Beadlecrome Interiors
9 years ago
Many thanks for your positive review of the Hulsta Sleeping System - Bodycom range you purchased from us. We do have a parking arrangement with Q Park at Chatham Place, only five minutes walk away, where we can offer all our customers an hours free parking.
The mattress was a good value one but it did not fit the bed frame well enough. So I returned it and ordered a better fitting one. The mattress itself was great but the fit didn't work.
Katie
Beadlecrome Interiors
9 years ago
Good Afternoon,
Thank you for taking the time to provide us with feedback. We are pleased to hear we were able to resolve this to your satisfaction, by agreeing to take back the original mattress you ordered, and ordering and delivering a replacement mattress.
Pirkuma datums: 16/06/2016
0
Dalīties
BC
Brenda M Lea-Cox
Verificēja Feefo
9 years ago
Ko Brenda M Lea-Cox teica par Beadlecrome Interiors:
In store service was good however the delivery experience was dreadful. the (expensive) new furniture was carried into the house without any covering which surprised me.
Considering Beadlecrome...
Lasīt vairāk
Katie
Beadlecrome Interiors
9 years ago
Dear Mrs Lea-Cox,
We are very sorry that you were not happy with the delivery experience. In this instance, as the sofa was awkward and unsafe to carry into your home packaged, it was unwrapped in the delivery vehicle prior to bringing into the room.
A new part was ordered to replace the marked leg and was successfully replaced by our delivery team. We are concerned that you did not receive the care instructions for your furniture as this is normally attached to the delivery note, of which we have the copy you have signed. We can confirm a copy of the care instructions were posted to you directly.
Atsauksmes par produktu
Katie
Beadlecrome Interiors
9 years ago
Thank you for your review of the Ekornes Stressless Furniture you purchased from us. We are so pleased to hear you are happy with the high quality and comfort of the furniture.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
