Hi Charlene,
Sorry to hear you have received the incorrect items. I have attached the link below for our returns policy so you can return these. I have emailed you a pre paid label to cover this cost for you. Please send across the photos requested in the email.
https://www.bcouturelondon.com/pages/delivery
Their support email took 5 days to respond to my issue and the order was sent out extra large when I ordered a small.
Very poor ratings from me.
Adam Flatt
B Couture London
5 years ago
Hi Callum,
Sorry to hear this. Please could I ask for you to send across a photo to info@bcouturelondon.com and we can arrange a pre paid label to be emailed for you to return these.
Atsauksmes par produktu
Pirkuma datums: 04/04/2021
0
Dalīties
Uzticams klients
5 years ago
There was good. But the product that I bought was not not as it seems to me.
Waist fit leg too tight to wear it
Adam Flatt
B Couture London
5 years ago
Hi Victoria,
Sorry to hear that this were not able to be worn. You can return these to us for an exchange or a refund.
https://www.bcouturelondon.com/pages/delivery
The item didn’t fit and when I sent an email there was no response. I requested a prepaid postage label and I was refused . I had to bear the cost of £10 to return the item.
Adam Flatt
B Couture London
5 years ago
Hi Sam,
Sorry to hear the communication seemed poor, I have looked into this and can see you was advised via email that unfortunately at the moment we do not offer a pre paid returns service. We advise all customers to return using Royal mail standard 2nd class.
Atsauksmes par produktu
Pirkuma datums: 02/04/2021
0
Dalīties
AC
Amanda Clements
5 years ago
Ko Amanda Clements teica par B Couture London:
There service was amazing sorted my exchange really quickly
Jeans were great quality and was perfect fit I would definitely recommend it.
Customer Service
B Couture London
5 years ago
Thank you for your review.
Atsauksmes par produktu
Pirkuma datums: 08/04/2021
0
Dalīties
WP
Wayne Porter
5 years ago
Ko Wayne Porter teica par B Couture London:
Order large got sent small even though it was checked before sent out by one of the staff
Adam Flatt
B Couture London
5 years ago
Hi Wayne,
Sorry to hear that you received the incorrect size. Please send a photo of the labels inside the tracksuit to info@bcouturelondon.com . We can arrange a pre paid label to be emailed across to you.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
