Good Afternoon,
Thank you very much for your feedback, it allows us to see how we can improve for our customers.
I can only apologise for your renewal experience regarding the policy pricing. I tried to contact you to discuss it further but you were unavailable at the time.
I've logged your feedback as an expression of dissatisfaction and if you would like to discuss it further, I will be available on 0330 159 1508. We are open from Monday to Friday, 8am to 6pm.
Have a lovely day.
Kind regards,
Ethan
Customer Operations Team
AXA Commercial Direct