Avventure bellissime srl pārskati

Thank you for your positive feedback about our Venice in a day combo tour combining the walking tour of the city and the Grand canal boat tour. We are very pleased you enjoyed exploring Venic wtih our expert guide - we hope you learnt a lot! Thank you for booking with us - we hope to meet you on our tours again in the future!

thank you for your positive comments about our day trip to Pompeii and Amalfi coast and our driver-guide and local guide in Pompeii - we are glad you enjoyed exploring the small towns and the excavations with us! We look forward to weloming you on our tours again in the future!

Thank you for your positive comments about our private Rome tours - we are glad you enjoyed them and learnt a lot about Rome and its unique history. Luca is indeed knowledgeable and fun. Thank you for your recommendation!

Thank you for your positive feeedback about our small group tours of Ancient Rome and the Vatican - we are very pleased the tours were great and you learnt a lot of interesting info about the sights. We will be happy to forward your comments to our guide and we hope to welcome you on our tours again in the future!

Thank you so much for your positive feedback about our private tour of the Grand canal with our guide Cristina. We are happy all went smoothly and you were picked up on time. We appreciate your recommendation and we hope to welcome you on our tours again in the future!

Dear John, thank you for your positive comments about your Ancient Rome tour with Francesca - we are very pleased you enjoyed exploring the Colosseum and Roman Forum with her. Indeed, she is one of our most knowledgeable guides. We look forward to welcoming you on our tours again in the future!

Thank you for your comments, we are very pleased the tour was great!

First of all I am very sorry you are not satisfied with our services - we have been on the market since 1999 and it has always been our priority to provide quality tours and of course we treat every feedback very seriously.

As per the email we sent to you directly this morning, the gondola ride is available on two different basis  - as a shared gondola ride with other people departing at 3 pm and as a privata ride just for you departing at the time requested by the client. The shared gondola ride has a specific meeting point located at the entrance to the Royal Garden whereas the private ride, since it's arranged just for you,  it departs directly from gondola station where you can show up at the desginated time with a printed voucher. All the rides are always pre-booked with the gondola station and the gondoliers are aware of the reservation.

What I believe must have occured is that given that your ride was scheduled for 3 pm which is the same time we operate the shared gondola ride the gondoliers must have thought you were part of the 3 pm group hence the initial confusion at the check-in. We will investigate further with the gondola station to ensure the service is provided as scheduled.

I apologize for the inconvenience the situation must have caused you -it was definitely not intentional. September is a super high season and this occasionally may cause delays of the departures or some momentary confusion.  We are a serious company and we will offer you a partial refund.  We will also contact the gondoliers association to ensure all our bookings are honored by the local stations as booked. Thank you for making us aware of the situation.

Thank you for your feedback. Our tours depart from a very central location which is hard to miss - we are glad you found our meting point without any problems. I have checked our records and the tour voucher was sent to your e-mail address three times:  25th August 10.33 am local time, 29th August 8.25 am local time, 1st September 8.42 am local time. The emails didn't return to us so It seems that your email provider for some reason is classifying us as spam - did you check in the junk mail box also? It's probable all our emails with the voucher are there. We understand however you very much enjoyed the gondola ride and are satisfied with the experience. thank you for booking with us!

Thank you for your feedback about thr Chianti tour with our driver-guide Gionata - he is indeed one of our best drivers and very knowledgeable. thank you for appreciating his efforts, we are glad the tour was a success!