Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Avventure bellissime srl atsauksmes

Uzticams klients

Verificēja Feefo

8 years ago

My tour guide for the Small group Doge’s Palace Venice tour on March 18th at 9:00 am was Barbra. She was an excellent tour guide. I like her friendliness and how entertaining she was when leading...

Lasīt vairāk

Aleksandra

Avventure bellissime srl

8 years ago

Thank you for your positive comments about Barbara and our Doges Palace tour - she is a very friendly and knowledgeable guide with very good English. Thank you for appreciating her dedication - she certainly will be pleased to read your feedback!

Atsauksmes par produktu

Aleksandra

Avventure bellissime srl

8 years ago

Thank you for your positive feedback about our Doges Palace tour with Barbara. We are however very much suprised by your comments about Marco who is a very knowledgeable and professional guide who frequently is praised by our customers. Please be advised that the Original Venice walk is a group tour - max group stay in St mark's Basilica is 10 min or so - this is what the local authorities expect and our guides need to follow the rules. For an in-depth longer visit inside the church you can opt for the 2 Small group Essence of Venice tour operating between April and October or book a private tour just for you. The Original Venice walk is a tour of highlights of the city - it stops inside the Basilica but can't stay inside for too long. The horses or the treasury are not included in the tour itinerary and description. We recommend contacting our Sales Team with your requirements prior booking and we will suggest suitable tours. We understand that you simply had different expectations but that's not exactly our guide's fault. Thank you for your comments.

Pirkuma datums: 18/03/2018

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Avventure bellissime srl:

Our guide was very knowledgable and friendly. My family learned a lot from her Colosseum tour.

Aleksandra

Avventure bellissime srl

8 years ago

Thank you for your feedback about our small group tours featuring Ancient Rome and the Vatican - we are very pleased you learnt a lot from our expert friendly guide. Thank you for booking with us!

Atsauksmes par produktu

Pirkuma datums: 19/03/2018

0

Uzticams klients

Verificēja Feefo

8 years ago

Very knowledgeable and enthusiastics guides, kept you interested!

Both tour guides were very knowledgeable. The group was small which made it easier to communicate with the guide. Guides were enthusiastic about the information they were communicating to the group...

Lasīt vairāk

Aleksandra

Avventure bellissime srl

8 years ago

Thank you so much for your positive feedback about our Venice tours featuring Doges Palace, highlights of the city, St Mark's Basilica and a boat tour along the Grand canal. All our guides are knowledgeable and enthusiastic about Venice - we are very happy they kept you interested and you enjoyed exploring our unique city with us. Thank you for your reservation!

Atsauksmes par produktu

Aleksandra

Avventure bellissime srl

8 years ago

Thank you so much for your positive feedback about our Venice tours featuring Doges Palace, highlights of the city, St Mark's Basilica and a boat tour along the Grand canal. All our guides are knowledgeable and enthusiastic about Venice - we are very happy they kept you interested and you enjoyed exploring our unique city with us. Thank you for your reservation!

Pirkuma datums: 17/03/2018

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Avventure bellissime srl:

Giorgia was a pleasure to work with and she was very responsive and helpful to arrange our tour, including accommodating a last-minute change to our hotel, which meant a new pickup location for our...

Lasīt vairāk

Atsauksmes par produktu

Pirkuma datums: 24/03/2018

0

Uzticams klients

Verificēja Feefo

8 years ago

Cinque Terre small group tour

Small group tour as advertised with personable, knowledgeable driver

Atsauksmes par produktu

Aleksandra

Avventure bellissime srl

8 years ago

Thank you for your feedback. We are very pleased to read you enjoyed exploring the picturesque towns with our driver-guide Claudio who is an experienced and customer-friendly driver-guide. Time permitting we also include a wine tasting stop to offer a true Italian experience. We are a bit confused by your comments about directions - each village has just one main road in it. To which village precisely are you referring? From what our driver-guides can recall ( Gionata and Claudio - both experts on this itinerary!) 2 people out of 15 got lost but caught up with the tour in no more than 15 min. Maybe they were simply not paying enough attention when the directions were given considering other participants found the spot correctly. In any case drivers always offer their contact number, it is also possible to call our office for assistance in case anyone gets lost. We understand that overall you had a nice day on the tour and we appreciate you taking your time to provide your comments.

Pirkuma datums: 14/03/2018

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Avventure bellissime srl:

great tour

Excellent guide. She knew the history and meanings of the mosaics. I learned a lot from thetour.

Aleksandra

Avventure bellissime srl

8 years ago

Thank you for your positive comments about our Private Ravenna walking tour - we are very pleased you enjoyed exploring the mosaics with our expert guide!

Atsauksmes par produktu

Pirkuma datums: 21/03/2018

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Avventure bellissime srl:

They were very professional and prompt in replying to my email. They also give out a lot of information after services were booked and what to expect.

Aleksandra

Avventure bellissime srl

8 years ago

Dear Johanna, thank you for your positive feedback about your Italian trip with our company. We are very pleased the trip was a success and you enjoyed exploring Rome, FLorence and Venice with our expert guides. We hope to welcome you on our trips again in the future!

Atsauksmes par produktu

Pirkuma datums: 12/03/2018

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Avventure bellissime srl:

Brigantine Day

Atsauksmes par produktu

Pirkuma datums: 07/03/2018

0

TC

Trusted Customer

Verificēja Feefo

California

8 years ago

Ko Trusted Customer teica par Avventure bellissime srl:

Marianna was wonderful to work with! We first contacted her to plan a Gondola ride in Venice as my daughter's boyfriend wanted to propose with on the ride with a singer and musician. Marianna...

Lasīt vairāk

Aleksandra

Avventure bellissime srl

8 years ago

Thank you for your positive feedback about our tour and customer service - we are very happy the arrangements were more than satisfactory and you enjoyed discussing your plans with our sales team. We hope to welcome you on our tours again in the future!

Atsauksmes par produktu

Pirkuma datums: 02/03/2018

0

Uzticams klients

Verificēja Feefo

8 years ago

We started the tour with Max, our guide, trying to explain what we were seeing by using his audio headset. His accent was strong and the audio was garbled...and we couldn't understand what he was...

Lasīt vairāk

Aleksandra

Avventure bellissime srl

8 years ago

Dear client, thank you for your feedback. Max has been with our company for many years now and is our most trusted and praised driver-guide. Your comments are very surprising to us as Max normally receives nothing but glowing reviews from our travelers. Of course we discussed your feedback with him as well as reached out to other people on the tour to have a possible obejctive idea on how the tour went. All our equipment is regularly checked and serviced. Max asked often if everybody could hear him and the answer, inlcuding you, was: yes! Info on Italy, surrounding area, history, traditions was regularly provided during the tour with customers asking several questions, including you, which were all answered promptly. Speed limit on the highway in Italy is 130 km/h - remember in Italy we measure it in km/h - not mph as in your country - often customers from overseas seeing the car display think the driver is speeding which is actually not true at all. The car sick customers were asked by Max several times if they were ok and he suggested they switch to the seats in front but they declined stating they were ok! We are not sure what you mean by arriving ahead of time - this tour depends a lot on the traffic which is not something we can predict in advance. In fact we specify online tour duration can be 12 - 13 hours. Based on our records we have not been contacted by you during the tour to notify us about any issues and we receive your feedback only two weeks after the tour took place. Presumably due to the weather you could not enjoy the tour fully however the weather is not something we can control. As previously stated Max is the driver-guide that receives most positive reviews and is often highly recommended by many travelers. We are sorry if you did not fully enjoy the tour the way many other travelers did. We remain at disposal for any further info. Best regards, Aleksandra/Sales manager

Atsauksmes par produktu

Aleksandra

Avventure bellissime srl

8 years ago

Dear client, thank you for your feedback. Max has been with our company for many years now and is our most trusted and praised driver-guide. Your comments are very surprising to us as Max normally receives nothing but glowing reviews from our travelers. Of course we discussed your feedback with him as well as reached out to other people on the tour to have a possible obejctive idea on how the tour went. All our equipment is regularly checked and serviced. Max asked often if everybody could hear him and the answer, inlcuding you, was: yes! Info on Italy, surrounding area, history, traditions was regularly provided during the tour with customers asking several questions, including you, which were all answered promptly. Speed limit on the highway in Italy is 130 km/h - remember in Italy we measure it in km/h - not mph as in your country - often customers from overseas seeing the car display think the driver is speeding which is actually not true at all. The car sick customers were asked by Max several times if they were ok and he suggested they switch to the seats in front but they declined stating they were ok! We are not sure what you mean by arriving ahead of time - this tour depends a lot on the traffic which is not something we can predict in advance. In fact we specify online tour duration can be 12 - 13 hours. Based on our records we have not been contacted by you during the tour to notify us about any issues and we receive your feedback only two weeks after the tour took place. Presumably due to the weather you could not enjoy the tour fully however the weather is not something we can control. As previously stated Max is the driver-guide that receives most positive reviews and is often highly recommended by many travelers. We are sorry if you did not fully enjoy the tour the way many other travelers did. We remain at disposal for any further info. Best regards, Aleksandra/Sales manager

Pirkuma datums: 12/02/2018

0

Avventure bellissime srl pārskati

Vatican and Ancient Rome Tour with skip the line ticketsVairāk atsauksmju par šo produktuSkatīt produkta tīmekļa vietniLearned a lot about ancient Roman history, architecture, and building design.

Private Naples to Pompeii TripVairāk atsauksmju par šo produktuSkatīt produkta tīmekļa vietniAndrea was an amazing tour guide!

Private Ravenna WalkVairāk atsauksmju par šo produktuSkatīt produkta tīmekļa vietniTour guide was knowledgeableabout the sites and city.

Semi-Private 8- Day Essence of Italy vacation packageVairāk atsauksmju par šo produktuSkatīt produkta tīmekļa vietniWe had a great time. The guides were very knowledgeable. Both the guides and drivers speak good English.

Small Group Dolomites & Cortina TripVairāk atsauksmju par šo produktuSkatīt produkta tīmekļa vietniBrilliant Day Good Trip .

Private Best of Rome by carVairāk atsauksmju par šo produktuSkatīt produkta tīmekļa vietniWe enjoyed this tour and it gave us a good overview of Rome when we first arrived in town.

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?