Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Aviva Ireland Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 21,953 pārskati

Uzticams klients

9 years ago

Staff are very helpful. Excellent communication skill .

The staff are magic

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 5 star review for Aviva Home Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you were so satisfied with the customer service you received.

I will make sure to feed your comments back to the call centre agents who will be delighted to hear how happy you were with their customer service.

All the best – Amy

Trusted Customer

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

Excellent price for excellent cover and Colm (I think?!) couldn't have been more helpful over the phone

Amy

Aviva Ireland

9 years ago

Hi Rachel,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you were so satisfied with the customer service you received.

All the best – Amy

Trusted Customer

carrickmacross

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

easy

very satisfactory and easy to use

Amy

Aviva Ireland

9 years ago

Hi Angela,

Thank you for your 4 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback.

All the best – Amy

Trusted Customer

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

Excellent. I have already recommended them and I will definitely use them again

Amy

Aviva Ireland

9 years ago

Hi Nancy,

Thank you for your 4 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you had a great experience with us and delighted that you would recommend Aviva.

All the best – Amy

Uzticams klients

9 years ago

I rang customer service. spent about 35-40 minutes going through 'the form'. I got a quote, requested it be sent / emailed out. I didn't receive it. I went online couple weeks later, filled out...

Lasīt vairāk

Amy

Aviva Ireland

9 years ago

Hi there,

We are sorry to hear about your experience. An agent has tried to get in touch to investigate, if you wish to discuss this further please do not hesitate to contact us.

Kind Regards - Amy

Trusted Customer

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

Good value and honest approach to customers.

The call centre were clear and honest in their replies to me. Even when some aspects of my query were less favourable to Aviva they did not try to evade me or disguise the facts.

Amy

Aviva Ireland

9 years ago

Hi Yvonne,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you were so satisfied with the customer service you received and that we were able to clearly answer all your queries.

All the best – Amy

Trusted Customer

Killarney

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

I got my car insurance with Aviva in January and was delighted with the prompt reply and quotation. I decided to try Aviva for home insurance and got the same prompt reply and a very satisfactory...

Lasīt vairāk

Amy

Aviva Ireland

9 years ago

Hi Eileen,

Thank you for your 5 star review for Aviva Home Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with how easy it was to get both your car and home insurance with us! We are delighted to have you on board as a customer.

All the best – Amy

Trusted Customer

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

Hi was only 7 days late for my renewal of my home insurance and had to go through 20 mins of question about my policy even thought i have been insured for the last 3 years with aviva.I was treeded as...

Lasīt vairāk

Amy

Aviva Ireland

9 years ago

Hi Geoff,

We are really sorry to hear about your experience. I know that an agent has been in touch and has resolved this issue for you, but if you wish to speak to us again please do not hesitate to contact us.

Kind Regards - Amy

Trusted Customer

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

Dealt with Tracey for my renewal very nice to deal with and extremely helpful in comparison to another experience I had the week before

Amy

Aviva Ireland

9 years ago

Hi Rachael,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you had such a nice experience with us.I will make sure to share your feedback with Tracey.

All the best – Amy

Trusted Customer

9 years ago

Ko Trusted Customer teica par Aviva Ireland:

Very good

Simple, clear and fast. Everything went well on the purchaee - hope i do not have to find out how a claim would go.

Amy

Aviva Ireland

9 years ago

Hi John,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that your process purchasing with us was so quick and easy!

All the best – Amy