Hello
Thank you for getting touch.
If you have received a broken or faulty item or the product becomes faulty within warranty, you may return it for an exchange or refund. To request a refund, please send us an image or video of the broken product here before returning it to us. Customer Services will then assess the evidence and advise you on what to do next. This may be in the form of troubleshooting, returning for testing or issuing a replacement. We will not refund products that are not faulty upon being tested here at the warehouse. If a product is not faulty upon testing, it will be returned to you and there may be charges for the collection and return.
Please raise a ticket via the link below and the customer service team will assist.
https://support.allpetsolutions.co.uk/customer/portal/emails/new
Thanks
APS Team
