Ades Foods pārskati

We are glad to know you enjoyed our services and products, thank you. In regards to the reward, kindly make sure you accept the popup to use your reward at checkout on your next order. Thank you.

Dear Oluwadamisi, At Ades, customer satisfaction is our top priority because we believe our customers are the cornerstone of our business. I sincerely apologize for the inconvenience you've experienced with your refund. As discussed during our phone conversation, your order was cancelled on 22/04/2024, and the payment of £19.26 was reversed through the payment method you used. This refund should have been credited to your account within 3 to 5 working days. However, upon receiving your complaint, we conducted an investigation and found that the issue may have originated from the payment gateway you used to make the payment. As mentioned in our previous conversation, our accounting department has raised a query with the payment gateway, and they are currently conducting their investigation. Rest assured that we will keep you informed once we receive the results of their investigation. Thank you for your continued loyalty. Best regards, Ades Online Team

Thank you for bringing this to our attention. We've taken immediate steps to ensure that our butchers strictly adhere to the precise cut sizes requested by our customers in the future. Please accept our heartfelt apology for any inconvenience caused. We truly appreciate your continued loyalty and custom. Best regards, Ades Online Team AB

Thank you for your feedback, and we apologize for the inconvenience this has caused you. We noticed that you weren't informed about the unavailable items in your order because you selected not to be contacted and requested a refund for any out-of-stock items. As per your instructions, we processed a refund for the unavailable item. However, as mentioned in our previous conversation, there was an error with your order. The butchers accidentally sent you Beef Shin instead of Beef Reed, which was not in stock. We're sorry for this mix-up. We'd like to assure you that your refund has been processed, and it typically takes 3 to 5 business days to reflect in your account. Thank you for your patience and understanding. If you have any other questions or concerns, please don't hesitate to reach out on 02088531000. Best regards, Ades Online Team AB