I was sent a pair of boots that had clearly been heavily worn - covered in creases and marks. Trying to get the returns label from Humes was a nightmare - I’ve lost count of the emails that have been...
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Erin
Humes Outfitters
1 year ago
Thank you for your review. We are very sorry about this. All of our goods are brand new and we do not sell worn items however on some footwear if these have been tried on in store there can be some creasing. This can sometimes be worse on some leather types than others and the RM Williams oily leather can crease and mark very easily. We are looking into upgrading our returns label system so that customers can receive QR codes however this is quite a long process and so unfortunately we are only able to email/post returns labels at the moment. We have received your boots back and a full refund has been processed.
Atsauksmes par produktu
Augšupielādētā multivide
Skatīt visu multividi (4)
Pirkuma datums: 16/10/2024
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Verificēja Feefo
1 year ago
Excellent service as always with prompt delivery as promised
Erin
Humes Outfitters
1 year ago
Thank you for your lovely review. We are pleased that your order arrived in good time.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
