Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Hiscox Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

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Uzticams klients

Verificēja Feefo

14 years ago

Judith Crouch made this transaction easy, she explained all the areas that I was unfamiliar…

Judith Crouch made this transaction easy, she explained all the areas that I was unfamiliar with and allowed me time to check with outside resources to verify that this policy would indeed be...

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Verificēja Feefo

14 years ago

Wonderful service! Easy to use website. Straight forward and simple. I made a mistake and…

Wonderful service! Easy to use website. Straight forward and simple. I made a mistake and purchased the wrong policy. It was a easy to cancel my original policy and sign up for a new one. Phone...

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Verificēja Feefo

14 years ago

I could not print the details of the contract attached because the letters were not in…

I could not print the details of the contract attached because the letters were not in English.

Hiscox

14 years ago

Thank you for your review. We've looked into why your insurance documents are not readable. The secure PDF file looks fine when it left our environment, and it looks like it has therefore somehow become corrupted in the transmission process. I have therefore asked the team to do two things. Firstly, re-send an electronic PDF version to see if it is better this second time. Secondly, as a backstop we're sending you a hard copy of your policy documents in the mail. Thanks again for your feedback - and for choosing Hiscox. Regards Kevin Kerridge Director kevin.kerridge@hiscox.com

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Verificēja Feefo

14 years ago

My first experience was super. Then they called me, changed my policy and took more…

My first experience was super. Then they called me, changed my policy and took more money for "the correct" policy. That was a nightmare. I now still have not gotten the email promised me to cancel...

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Hiscox

14 years ago

Thanks again for the feedback, and the opportunity to improve. Per our email exchanges this morning your refund has now been processed (sorry for the delay on this - we're reviewing the process to see if there's any learning there for us). Also, your new policy was emailed on Monday but clearly has not been received, so a duplicate will be emailed today. It's alweays disappointing to drop a catch, but I hope our response to your feedback has restored your faith in our ability to deliver excellent service. Thank you again for the review, and for choosing Hiscox. Kevin Kerridge Director kevin.kerridge@hiscox.com

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Verificēja Feefo

14 years ago

An excellent experience. It was informative without being pushy and gave me all the information…

An excellent experience. It was informative without being pushy and gave me all the information I needed in one call.

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Verificēja Feefo

14 years ago

The customer service was great and well informed .

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Verificēja Feefo

14 years ago

You made it very simple to get the insurance I was looking for. In the…

You made it very simple to get the insurance I was looking for. In the future, I'd like to add to the services you provide but need some education on your additional offerings. Please have someone...

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Verificēja Feefo

14 years ago

Fast service, good price, got documents right away. Would recommend them to others needing SMB…

Fast service, good price, got documents right away. Would recommend them to others needing SMB insurance.

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Verificēja Feefo

14 years ago

Richard was very responsive to requests and changes ...a good experience. There were problems with Employers…

Richard was very responsive to requests and changes ...a good experience. There were problems with Employers fax machine which was very frustrating, I never did get their fax machine to accept my fax...

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Verificēja Feefo

14 years ago