Amazing company. One bauble damaged in transit but within 48 hours replacements sent. Would purchase again. Thank you.
Xmas Direct
XmasDirect
2 years ago
Hi Catherine
We truly appreciate your kind words and support! It's wonderful to hear that you had a positive experience with our company and that you found our communication great.
We apologise for the damaged bauble during transit, but we're glad that we could promptly send you replacements within 48 hours. Your satisfaction is important to us, and we're here to ensure you have a seamless shopping experience.
Thank you for choosing us, and if you have any more feedback or requests, please feel free to reach out.
Best wishes,
The Christmas Direct team
Excellent service we ordered our item and arrived in the estimated delivery date was a little worried about the fact that all the garlands are wired hopefully they will be fine as we are not used to...
Skaityti daugiau
Xmas Direct
XmasDirect
2 years ago
Hi John
Thank you for your feedback! We're glad to hear that your item arrived on time and that you were pleased with our service. We understand that wired garlands may be new to you, but if you have any questions or concerns about them, please don't hesitate to reach out. We're here to assist you.
If you have any more feedback or if there's anything else we can do for you, please feel free to let us know. We wish you a wonderful festive season!
Best wishes,
The Christmas Direct team
Pirkimo data: 30/09/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Website easy to navigate and products clearly described
This is the 3rd time I have ordered coloured LED lights from Xmas direct. Apart from the fact they had gone up in cost by £50 from pre pandemic levels, I am very happy with the service. I cannot...
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Xmas Direct
XmasDirect
2 years ago
Hi Cindy,
Thank you for your continued support in choosing Christmas Direct. We appreciate your positive feedback regarding the secure packaging and prompt delivery. While we understand the concern about the price increase, we strive to offer quality products and services. Due to factors like supply chain challenges during the pandemic, pricing adjustments were necessary. We're glad to hear the lights will be used for special occasions, and your suggestion for free shipping on orders over £100 is noted and will be considered. If you have further questions or need assistance, please reach out.
We look forward to serving you again in the future. Enjoy your festive season!
Best wishes,
Christmas Direct
Paid £39 for outside lights,asked for green cable it was black. Also one light was faulty with cover for element missing but works
Xmas Direct
XmasDirect
2 years ago
Hi Jennifer,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any confusion regarding the colour of the cable for your outside lights. I can see from your order that you have received green cable lights - but we understand that it might not have been the exact shade of green you were expecting.
Regarding the faulty light with the missing cover for the element, we're really sorry to hear that there was a fault with the cover. We're pleased to know that the light still works.
Your satisfaction is important to us, and we appreciate your feedback, which helps us improve our products and services. Thank you for choosing our products.
Warm regards,
Christmas Direct
I bought a few sets of baubles. Great choice of lovely colours. Great value quality items, would buy again, highly recommended and fast delivery.
Xmas Direct
XmasDirect
2 years ago
That's great to hear that you had a positive experience with our baubles! Thank you for taking the time to share your feedback. We greatly appreciate it.
We're thrilled that you enjoyed the wide range of colours we offer and found our baubles to be of great quality and value. Customer satisfaction is our top priority, and we're delighted to know that you would consider buying from us again.
If you ever have any more decorating needs or questions, please don't hesitate to reach out.
Thank you for choosing us, and happy decorating!
Best Wishes,
Christmas Direct
Having bought several times from Xmas direct I knew the service and price would be second to none I have another delivery due Fri 22 sept which shows the Faith I have in this company
Xmas Direct
XmasDirect
2 years ago
Hi Stephen,
Thank you so much for your continued trust and loyalty in choosing Christmas Direct. We genuinely appreciate your kind words and the trust you've placed in our company.
It's wonderful to hear that you've had consistently outstanding experiences with our service and pricing. We take pride in providing top-notch customer service, and your satisfaction is always our primary goal.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out. Thank you again for being a valued customer.
Best Wishes,
Christmas Direct
Service was brilliant, well packed & delivered on time …. The lights themselves are bright with many settings, more colours than the usual lights & very easy to use …. Not put up yet as we wanted for...
Skaityti daugiau
Xmas Direct
XmasDirect
2 years ago
Hi PJ,
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and products.
It's great to know that your order was well packed and delivered on time. We understand the excitement of wanting to try out the lights right away, even before Christmas!
Your kind words and feedback mean a lot to us, and we'll be sure to pass them on to our dedicated team. If you have any questions or need assistance when you're ready to put up the lights for Christmas, please don't hesitate to reach out. We're here to help.
Best Wishes,
Christmas Direct
Atsiliepimai apie gaminius
Pirkimo data: 13/09/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Looks great
Xmas Direct
XmasDirect
2 years ago
Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your Cedar Garland.
Best Wishes,
Christmas Direct
Hi Oliver,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our service and that your delivery arrived promptly.
Customer satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again.
Best Wishes,
Christmas Direct
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