There was a delay in the delivery of my purchase, and I had to chase down what the problem was by calling customer service. Although, according to them, the problem was not with WoolOvers but with...
Skaityti daugiau
WoolOvers CS
WoolOvers
1 year ago
Good evening Patricia,
Thank you for sharing your experience. We apologise for the delay and the need for you to contact us. We agree that we should have been more proactive in communicating potential delays. Due to the high volume of shipments, it's difficult to individually track every package once it's with the postal service, but we're working on improving how we communicate general delays that we become aware of.
Kind regards,
Clare
Atsiliepimai apie gaminius
WoolOvers CS
WoolOvers
1 year ago
Good evening Patricia,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
WoolOvers CS
WoolOvers
1 year ago
Good evening Patricia,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Pirkimo data: 05/12/2024
0
Bendrinti
PA
Paul
Patvirtinta „Feefo“
1 year ago
WoolOvers CS
WoolOvers
1 year ago
Good evening Paul,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Atsiliepimai apie gaminius
WoolOvers CS
WoolOvers
1 year ago
Good evening Paul,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Pirkimo data: 05/12/2024
0
Bendrinti
GA
Gail
Patvirtinta „Feefo“
Boston, MA
1 year ago
WoolOvers CS
WoolOvers
1 year ago
Dear Gail
We are incredibly grateful that you took the time to leave us a review. We are so pleased that you like our products and look forward to assisting you on any future orders.
Kind regards
Jackie
Customer Services
I had either not realized or forgotten that the products are shipped from England so when I emailed to ask why I hadn't get received my purchase, I was pleased with how quickly someone informatively...
Skaityti daugiau
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Atsiliepimai apie gaminius
Pirkimo data: 03/12/2024
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Normally I would have given it a 5 but my recent experience has reduced it. First there was no information on the website that a product cannot be exchanged if purchased in the US. Second I was...
Skaityti daugiau
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review.
I do apologise for the confusion with the order numbers. One is the online number and the other is our in house number.
Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Pirkimo data: 12/11/2024
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Atsiliepimai apie gaminius
Pirkimo data: 03/12/2024
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Service was reasonable. the package took ages to arrive though I think that was the fault of USPS rather than Woolover
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Terrible. One week after Christmas and still no delivery of items ordered in November. Had to buy replacement gifts despite spending more than $500 with Woolovers. No warning that might happen.
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Pirkimo data: 04/12/2024
0
Bendrinti
CA
Carol
Patvirtinta „Feefo“
Richmond
1 year ago
Ką Carol sakė apie WoolOvers:
The sweater arrived before Christmas, so your service was terrific.
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.