High quality and thick wool, just what I had hoped. Great price too. You were correct, the sizing runs on the large side so I had planning accordingly.
Fourteen days and still haven't received what I ordered.
Customer Services UK
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear that you have not yet received your order. Delivery time usually take 7-10 working days but has been known to take 20 working days in busy periods. We have emailed you the details accordingly. Please accept our apologies for any inconvenience caused.
Because I have not received the sweater I ordered. I was told it shipped two weeks ago.. #3107003
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback and we are sorry to hear that you have not yet received your order. Delivery usually takes 7-10 working days but has been known to take up to 20 in busy periods. I have emailed you the details accordingly. Please accept our apologies for any inconvenience caused.
Because I already ordered and I didn't get my package I've been waiting for 13 days and beside that I don't even know where is my package because this order doesn't have tracking number so I'm a...
Skaityti daugiau
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us.
Did not expect to have to pay return shipping which was very expensive.
Customer Services UK
WoolOvers
9 years ago
Thank you for your comments and we are sorry to hear that you are disappointed with our Returns Policy. We do have a returns address in Jamaica NY which does reduce returns costs for our US customers. Unfortunately we cannot offer free returns as this would mean a higher total garment cost, which is something we try to avoid at all costs. If you require any further assistance please feel free to contact our Customer Service Team. Once again, please accept our sincere apologies for the inconvenience caused.
Patikimas klientas
9 years ago
It might have been good to know there was a closer return location.
Atsiliepimai apie gaminius
Customer Services UK
WoolOvers
9 years ago
Thank you for your comments on your recently purchased item from us! We are sorry to hear that this item did not live up to the high standard that you would expect from us. We are always looking to improving our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. If you would like to discuss this further, please do not hesitate to contact us directly!
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.