The garment is flawless. I came Woolover from Brooks Brothers, where I had spent four times as much for a similar garment which arrived in a defective condition. Yours was perfect. I am very happy.
The quality of the sweaters is amazing. However, sizing is not the same as US sizing. I ordered XXL because that is what I usually where in the US, but when the sweaters arrived they were HUGE. So...
Quality, Service and price. I have ordered jackets/sweaters from WoolOvers for the last few years for myself as well as gifts for other people. I have always been satisfied with my purchases and so...
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all of our unisex sizing and introducing just Mens and Womens sizes from November of this year through to February of next year. You are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process that for you. Please do not hesitate to contact us if you have any further issues
TC
Trusted Customer
9 years ago
Can't imagine there's value in sending it back halfway 'round the world. In hindsight the idea of unisex sweater sizing should have given me pause but here we are so I will await your introduction of men's and women's jumpers. Brilliant!
I'm a repeat customer so I'm obviously happy with your products but I have had difficulty completing my purchases, Even this last time I had to ask for assurance that the purchase was completed since...
It's a good rating because I didn't have interaction with your customer service. But neither did I have any real complaints.
The price/quality ratio leaves a value that's unbeatable. However, would...
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us
I had a problem with a spot on the sweater. They suggested sending it back but it was going to cost too much money. They asked me to send pictures which I did, twice. Despite writing a couple times...
Skaityti daugiau
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us
TC
Trusted Customer
9 years ago
My problem was not at all resolved. No one responded to my Lat two emails.
TC
Trusted Customer
9 years ago
Woolovers did send me a full refund, which I did not expect. I just wanted a price adjustment so I'm very pleased. It did take a bit of time, but I would like to thank them
Atsiliepimai apie gaminius
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.