Shipping for returns would be around $25 so I'm stuck with a sweater that doesn't fit, and color and quality not what I was expecting.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are sorry to hear you are dissapointed with our returns service. We do have an alternative service that will send your parcels back from the USA to our headquarters. Please see emails where we have detailed further. If you do decide to return your items we will be more than happy to process a refund or an exchange for you providing the items are unworn and labels still intact.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are sorry to hear you are dissapointed with our returns service. We do have an alternative service that will send your parcels back from the USA to our headquarters. Please see emails where we have detailed further. If you do decide to return your items we will be more than happy to process a refund or an exchange for you providing the items are unworn and labels still intact.
I ordered two sweaters. A few days later I got an email saying they received my return of the same two sweaters. Never even got notice that my items shipped.
Customer Care Team
WoolOvers
9 years ago
We apologise for the error which has occurred in our delivery process resulting in your jumpers not being delivered. We will now contact you directly to see how you would like to proceed with you order.
Thank you for your feedback and we are sorry to learn that you have not yet received your order. International delivery usually take 7-10 working days but has been known to take longer in busy periods. Please see email where we have detailed accordingly. Again, please accept our apologies for any inconvenience caused.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.