One complaint: ordered size down as recommended, but received far too large sweater. BUT, I commend U.S. return and the wonderful customer service agent who directed me to this return service. ...
Skaityti daugiau
Atsiliepimai apie gaminius
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback I am sorry the size was too large, we do publish the size guide on the website product page and warn customers of the larger size for ladies but sometimes its still not right. We will of course be happy to exchange or refund the garment when it arrives back to us here.
I did not like the sweater and I returned the sweaters over a month ago and still no refund. Terrible experience with the company.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am sorry you didn't like the sweaters and the time it has taken to get a refund from us. Your items do need to get back to the UK for action the refund. This has been done today though and you will receive the refund in the next three days. If you have any further questions please contact us at info@woolovers.com.
I have purchased several sweaters from Woolovers this past year. I'm very happy with the quality of every one of them. They do run a little big however, so when they mention that, believe them.
Item was lost on the way. Had to wait for 3 weeks to get the refund.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am sorry that there was a delay in you receivinf your refund, we do need to allow at leat 20 working days for the post to arrive as on the odd occasion it does arrive on the last day. Once this time has expired we do then initiate the refund which takes a few more days to action. I understand that this is a long time but we do need to follow our company procedures. If we can help further please contact the Customer Care Team on info@woolovers.com.
The Cashmere & Merino wool sweaters are even softer than when I first started buying from WoolOvers.com! I really didn't think they could get softer but they are -much! The shrinkage seems to be a...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.