We've ordered from Woolovers several times before and have always been pleased both with the quality and appearance and fit of the sweaters themselves, but with the service that went along with them....
I ordered when I was guaranteed shipment for the holidays. I still have not received my order, and when I sent an email expressing my dissappointment in not being able to have the Christmas gift I...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we would like to sincerely apologise for the delayed reply. International delivery usually takes 7-10 working days but has been known to take longer in busy periods. Please see emails where we have detailed further.
Very disappointed that a sweater bought for a Christmas gift on Dec 11 didn't arrive in time, and that customer service response was "if it doesn't arrive by Jan 7, they'll refund and I can reorder."...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Good Morning, thank you for your feedback and we are sorry to hear you have had some problems with your delivery. I have checked your order and it was dispatched on the 12th December via Standard International Air Mail, which unfortunately is not a tracked service. This service does take up to 10 business days before it arrives as it is shipped from the UK but during the winter period courier services do tend to run slower than expected. If you have any further issues with your order please do not hesitate to contact us
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.