Although the sweater I ordered was lovely, it came too late for Christmas, and I had to send it back at almost double the cost of the sweater. I would have appreciated free returns.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear that your garment did not arrive with in the standard estimated delivery time of 7-10 working days. Unfortunately we cannot offer free returns as this would mean an increase in our garment pricing which is something we want to avoid. For future reference there is an address in the United Sates of which you can send your garments to at a cheaper price. Please see emails where we have detailed further.
The sweaters I ordered came amazingly quickly, considering they had to cross the Atlantic. They were presents for my adorable little sister, and she loved them.
Good website, easy to use. Like the specific measurements for each garment. Ordering easy, delivery quick, prices excellent, wonderful sweaters. I own four of them.
Ordered sweater for my wife, was too big, sent it back to exchange for smaller size. Have not heard from Woolovers as to receipt of package or status of exchange. Would appreciate a response. New...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.