Well I like what I bought but just 10 days after I bought it I received an email from you showing that the item was on sale for 60% off. That was a bit hard to take.
I have ordered several times from Woolovers and for the most part am quite happy with my purchases. I try to wear mostly natural fibers year round.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
I am very sorry to hear your item did not suit. You are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process that for you! Please do not hesitate to contact us if you have any further issues
TC
Trusted Customer
9 years ago
I wear skirts EVERYDAY so still have not worn the cashmere/cotton pants. They are in a drawer awaiting that day that will require me to wear a pair of pants.
as usual I was more than happy with this company and the product I purchased. I have bought several items from them over the last few years and much prefer them to anything I can find locally.
The product arrived way before my expectations which is why I awarded five stars. However I found your catalog somewhat confusing as it was not as easy to distinguish from one item to another...
It has been over 3 weeks and I have not received my order. I have contacted WoolOvers by email and have not heard back.
My experience is BAD. Hopefully it gets resolved.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that this problem is now being resolved. If you do have any further questions or queries, please do not hesitate to contact us
Patikimas klientas
9 years ago
Customers in the US and elsewhere beware. If something goes wrong with the shipment, resolving the matter won't be easy. This is a follow up on my previous review. It has been almost 4 weeks since I placed my order. I have not received the merchandise. It usually takes less than a week for orders from the US. WoolOvers has no way of tracking their shipments as I was informed 3 weeks later and after contacting them several times Online and by calling. They advised me that I had to wait several more days and then there would be a process where I would have to sign a form stating that I have not received my shipment and then I would have to send this form to them. And I am in the US, a country with strong consumer protection laws. I guess that it would be much more difficult to deal with a similar issue for customers in other countries.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.