I never received the items. When I contacted them, they said there is no tracking on the shipping, and that I have to wait weeks to get a refund. So now I'm out a lot of money, didn't get the items I...
Skaityti daugiau
Louis
WoolOvers
9 years ago
Good morning and thank you for your feedback. We're very sorry that you have not received your parcel yet, however it may well be still on its way to you. As our customer service department has already informed you, we have to allow 20 working days before we can consider a parcel to be "lost". When this period has elapsed, we will then be able to send a replacement order or refund you. There is no tracking service available on our standard Air Mail service, however we do offer alternative shipping methods which have tracking capabilities. We sincerely hope that you receive your parcel very soon.
Patikimas klientas
9 years ago
Just when I gave up all hope of ever receiving the package, it arrived. Thank you.
Atsiliepimai apie gaminius
Louis
WoolOvers
9 years ago
Good morning and thank you for your feedback. We're very sorry that you have not received your parcel yet, however it may well be still on its way to you. As our customer service department has already informed you, we have to allow 20 working days before we can consider a parcel to be "lost". When this period has elapsed, we will then be able to send a replacement order or refund you. There is no tracking service available on our standard Air Mail service, however we do offer alternative shipping methods which have tracking capabilities. We sincerely hope that you receive your parcel very soon.
Patikimas klientas
9 years ago
I had wanted to buy this item for a long time. Now that I've finally gotten it, I'm not totally in love with the pocket placement, and the button row ends a little high, but it should be a warm, comfy sweater for winter.
Louis
WoolOvers
9 years ago
Good morning and thank you for your feedback. We're very sorry that you have not received your parcel yet, however it may well be still on its way to you. As our customer service department has already informed you, we have to allow 20 working days before we can consider a parcel to be "lost". When this period has elapsed, we will then be able to send a replacement order or refund you. There is no tracking service available on our standard Air Mail service, however we do offer alternative shipping methods which have tracking capabilities. We sincerely hope that you receive your parcel very soon.
Patikimas klientas
9 years ago
I've received it after all. It is a perfect cardigan for summer!
The sweater is really nice and perfect for layering under my coat in winter. Nice quality. Another thing I really appreciate is that it isn't coated in the awful chemical smell that most new clothes...
Unisex Pure Wool Zip and Button Chunky Crew Neck Cardigan is warm and suitable for cold Israel winter. I'd received it quickly, excellent packed. I'd ordered several things before and I would be glad...
Great quality hard-to-find blend of cotton/cashmere women's tops. Unfortunately, they WERE labeled incorrectly as "Women's tops" at the time of purchase, both on the website and confirmation page. So...
Skaityti daugiau
Louis
WoolOvers
9 years ago
Good afternoon and thank you for your feedback. We're very sorry to hear that you're disappointed. We have been in contact via email regarding this, and we look forward to hearing back from you.
As a first-time customer, I was surprised by how slowly my order arrived from Woolovers. That said, when I sent an email complaint, I received a speedy & reasonable explanation (merchandise sent from...
I bought two extra small men's sweaters and they fit me perfectly. The combination of cashmere and merino wool is great. I like how it has that luxurious touch and yet will last for years. The...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.