„WoolOvers“ apžvalgos

Good afternoon and thank you for your feedback. We're sorry to hear that you were disappointed with our Customer Service. We have looked at the transcripts from Live Chat and can see that our operative was very accommodating and did the best they could to resolve your query, even offering exchanges which we would normally not offer. We're sorry that you did not find this satisfactory. Please feel free to return any items you are unhappy with, and please don't hesitate to contact us if you have any further issues. 

Hello Jordan,

Thank you for your feedback.

I have looked into your order and can see that a promotional code was not added at the time of purchase. When making future orders please can I ask that the offer code is entered into the promotional box so that you receive the discount. As a goodwill gesture,  we will refund the postage to your PayPal account.

Regards,

Hello Joyce,

Thank you for your valued feedback, I am sorry to hear that you are not happy with your order. We do offer alternative options of returning your order.  I am including a link to our website that you may find useful. https://www.woolovers.us/returns

Regards

Good afternoon and thanks for your feedback. We are currently resolving this issue with you via e-mail.