„WoolOvers“ apžvalgos

Good morning and thanks for your feedback. We’re sorry that your order took a little longer to get to you than normal. Unfortunately there has been a slight delay in despatch recently, due to a high quantity of orders being placed during our busy sale period. We do apologise for this.

Good afternoon and thanks for your feedback. We're sorry that your parcel hasn't arrived yet. Usually we do offer a replacement order when a parcel doesn't arrive, however we are unable to do this if the order has been paid for via PayPal, and can unfortunately only offer a refund. Apologies for any inconvenience. You are more than welcome to place another order yourself, and we will apply free shipping for you. I see that you have been in contact with my colleague, and the current missing parcel is being dealt with.  

Good afternoon, thanks for your response. If you do wish to place another order, then the sale prices will be honoured. The easiest way to do this would be over the phone, as we will have to manually discount these items for you. With regards to your current parcel, I'm afraid that's all we can do for now, as we have to abide by our missing parcels policy. Usually parcels do turn up, just a little later than expected, which is why we must wait. Once the stated period has passed, we will happily refund you. 

Good morning and thanks for your response. We have to allow for 20 working days from despatch for delivery to be made, and today will mark the last day of that period. Please let us know if delivery is not made today, and we'll be able to arrange a replacement parcel for you. 

Thanks for getting back to us. The missing parcels period has elapsed, and a refund will now be processed. We have emailed you with further details.

Thank you for your feedback and we are sorry to hear you are not fully satisfied with your experience at WoolOvers. We do have a tracked service available which is $10 dollars. This can be selected at the check out. Our international standard delivery system is in the process of being reviewed and your comments have been passed on for future consideration.